Senior ServiceNow SecOps Engineer

Wintrust is a financial holding company with approximately $50 billion assets under management and traded on the NASDAQ:WTFC. Built on the 'HAVE IT ALL' model, Wintrust offers sophisticated technology and resources of a large bank while focusing on providing service-based community banking to each and every customer. Wintrust operates fifteen community bank subsidiaries with over 170 banking locations in the greater Chicago and southern Wisconsin market areas. Additionally, Wintrust operates various non-bank business units including commercial and life insurance premium financing, short-term accounts receivable financing, out-sourced administrative services, mortgage origination and purchase, wealth management services and qualified intermediary services for tax-deferred exchanges.

Why join us?

• An award-winning culture! We are rated a Top Workplace by the Chicago Tribune (past 8 years) and Employee Recommended award by the Globe & Mail (past 6 years)

• Competitive pay and discretionary or incentive bonus eligible

• Comprehensive benefit package including medical, dental, vision, life, a 401k plan with a generous company match and tuition reimbursement to name a few

• Promote from within culture

Why join this team?

• We hold ourselves accountable to high standards, share wins, operate ethically, and have fun

• Highly collaborative IT group with a supportive management team

• Culture of recognition

• Training and development opportunities

Position Summary

Seeking a skilled and motivated engineer to work in our Patching Center of Excellence (PCOE). The ServiceNow SecOps engineer will work closely with enterprise operations vulnerability remediation teams, providing direction, guidance, reporting and oversight, ensuring the application is configured, customized, and integrated to meet business needs. In this role, you will be responsible for proactively identifying and resolving issues and providing support to the resolver groups to improve system functionality and efficiency. This engineer will help define best practices for application, network, server, and workstation vulnerability remediation using ServiceNows Security Operations (SecOps) module and work with the ServiceNow team to support its administration and maintenance.

What Youll Do

• Oversee SecOps processes (Prioritization and Ticketing)

• Understand vulnerability management, infrastructure/criticality/prioritization, and ITSM processes

• Help route vulnerabilities to the correct Resolver teams and provide collaboration between the Resolver teams using SecOps to address vulnerabilities

• Provide SecOps reports/dashboards and other administrative work to manage the SecOps configuration

• Support the ServiceNow system admin team in overseeing maintenance and support of the SecOps module

• Serve as the primary point of escalation/communication for SecOps ServiceNow enhancement requestsand troubleshoot and resolve SecOps issues, working with the ServiceNow support team and other IT teams as necessary

• Assist the ServiceNow system admin team in maintain the ServiceNow platform including system configuration, customizations, and integrations as well as work with the ServiceNow development team to conduct SecOps testing related to version upgrades

Qualifications and Experience

• Bachelors degree or equivalent

• 5-10 years of related experience

• Knowledge of ServiceNow SecOps administration

• Experience with ServiceNow ITSM and SecOps module and an understanding of ITIL or other IT frameworks

• Microsoft Endpoint Configuration Manager (MECM) experience (also referred to as SCCM)

Preferred Qualifications

• ServiceNow Administrator certification

• CompTIA Security+

• Microsoft Endpoint Configuration Management (MECM/SCCM)

• Experience with ITIL or other IT frameworks

Benefits

Medical Insurance Dental Vision Life insurance Accidental death and dismemberment Short-term and long-term Disability Insurance Parental Leave Employee Assistance Program (EAP) Traditional and Roth 401(k) with company match Flexible Spending Account (FSA) Employee Stock Purchase Plan at 5% discount Critical Illness Insurance Accident Insurance Transportation and Commuting Benefits Banking Benefits Pet Insurance

#LI-HYBRID

From our first day in business, Wintrust has been proud to serve a variety of unique communities and people from all walks of life. To be Chicagos Bank and Wisconsin's Bank, we need to reflect that diversity both in all the communities we serve, the people we employ, the organizations we work with, and our banking and lending practices. Wintrust Financial Corporation, including community banking and financial services subsidiaries, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran or any other characteristic protected by law.