OU Health: Case Management Extender - Ou Medical Center

Position Title:Case Management Extender OU Medical Center Department:Case Management Job Description:General Description: The Case Management Extender (CME) provides non-licensed, clerical and administrative support to the RN and SW Case Managers to facilitate and execute discharge plans and other related case management activities as needed. Duties include but are not limited to, calling or faxing information for patient care transitions, including SNF, Home Healthcare, Assisted Living, Outpatient Treatment Centers, etc. Assist with locating appropriate facilities for placement of patients moving to another level of care; facilitation of the transfer to alternate care facilities including arranging transport, facilitating referrals for home care services, and providing general administrative support; assist licensed case managers with regulatory requirements; scheduling post-discharge physician appointments. Essential Responsibilities:Assists RN/SW Case Manager in arranging post-discharge needsAssist RN/SW Case Manager by communicating with alternate level of care liaisons to identify an accepting facility and to establish a time line for transferArrange and/or assist with referrals for home care servicesAscertain availability of and make timely transportation arrangementsArrange delivery of Medical equipment as determine by hospital policy and physician orderSchedule post-discharge appointments with providers such as PCP, Therapy, Specialist, diagnostic testing as neededMaintain patient confidentiality of all communications and documents as required by hospital policy and as regulated by HIPPAEnters data into multiple systems and submits appropriate information in a timely fashion to facilitate notification for approval transition of care, i.E. PASRR, medication prior authorizations, etc.Issues CMS regulatory letters (MOON, HINN, IMFM, etc,) that have been prepared and delegated by the licensed case manager. Documents issuance of letter in the EMRResponds to inquiries, maintains and revises record keeping and filing systems; classifies, sorts, and files correspondence, articles, records, and other documents. General ResponsibilitiesPerforms other related duties and special projects as assigned. Minimum Qualifications :Education: None required. Associates Degree or Bachelors Degree in medical related field or Medical Assistant Certification preferredExperience: Three (3) or more years of work experience required. 5 or more years of healthcare experience with clinical applications, electronic medical record (EMR) such as Meditech or Epic preferred.Or equivalent combination of education and expereinceLicensure/Certifications/Registrations Required: None Knowledge, Skills and Abilities:Working knowledge of medical systems and medical terminology or complete department approved training within three (3) months of hireKnowledge of CMS regulations, payment systems, post-acute care requirements or acquisition within 3 months of hireKnowledge of third party payer issues concerning reimbursement and regulatory perimeters or acquisition within 3 months of hireIn-depth understanding of typical insurance benefit plans regarding coverage or acquisition within 3 months of hireMust be proficient with basic computer skills (word processing, excel spreadsheet, electronic faxExcellent typing skillsAbility to work independently, manage time and prioritize patient needsAble to work some weekends and holidaysAble to adapt to frequent changes in directionExcellent interpersonal and communications skills with nursing staff, physicians, nurse practitioners and other health workersAbility to meet deadlines and manage multiple priorities, and effectively adapt and respond to complex, fast-paced, rapidly growing, and results-oriented environmentsAble to work in a dynamic, fast-paced team environment and to promote team conceptsExcellent verbal and written communication skillsExcellent interpersonal skills and ability to maintain composure in difficult situations OU Health is an equal opportunity employer. We offer a comprehensive benefits package, including PTO, 401(k), medical and dental plans, and many more. We know that a total benefits and compensation package, designed to meet your specific needs both inside and outside of the work environment, create peace of mind for you and your family.