SUP, Park Services

SUP, Park Services

Job Duties:

Assists in leading the day-to-day operations of the Park Services Department; ensuring program goals are achieved

Provides supervision, training, development, and evaluation for team members

Handles guest concerns and responds to guest comments within standard timelines

Ensures teams are proactively guest friendly and that guest first standards are followed and enforced

Ensures that all guest and employee areas maintain a standard of excellence for cleanliness at all times

Ensures teams provide fast service; consistently achieving a prompt resolution for guest inquiries

Ensures compliance with safety standards

Ensures all training requirements and testing procedures are adhered to as set forth by Six Flags policies and procedures

Personally provides friendly, clean, fast, and safe service for guests and teams

Performs all other tasks and duties as assigned

Must be able to arrive to morning leadership communication meetings and scheduled areas, on time and prepared for the shifts activities

Must be willing to promote a safe working environment and help eliminate hazards throughout the park.

Must carry a pan and broom at all times

Constantly walking the park checking on patios, midways, back areas and team members

Those 18 and older are expected to be trained to operate company vehicles and trash/recycling compactors to assist with park operating and work crew task

Following the Operation Standard of training (Train the Trainer) during all training sessions

Prepared for training sessions by having all required paperwork prior to start of training

Promote a positive attitude during all levels of training

Must be able to provide leadership and guidance to all subordinate leaders within the Operations Department

Must be able to conceive, coordinate, and implement various training initiatives, including but not limited to: initial on the Job Training, departmental trainings, cross trainings, etc.

Maintain confidentiality on all sensitive matters

Conducting and following up on correctives

Follow up with the uniform standards with Leads/Trainer. Meets all grooming standards

Attends most Employee Relations activities and encourages team to attend

Motivate crews to enhance the guest experience, resulting in positive guest comments

Follow-up with Leads/Job Coaches on all safety equipment for the area location. This includes Lock Out equipment, measuring devices, keys, proper cleaning equipment.

Follow-up on any scheduled On the Job training. This includes new hire, any cross-training and all Operator training.

Minimum Qualifications:

Must be 16 years old

Park experience preffered

Ability to handle multiple situations simultaneously and meet deadlines in an efficient manner

Excellent motivational, leadership, and team-building skills

Must be able to work a flexible schedule including nights, weekends, holidays, and extended hours when needed

Ability to stand for extended periods of time, walk the park on a continual basis, and work outside in varying weather conditions.

Maintain an active working schedule, with 10 approved vacation days and up to 5 paid vacation day (depending on hours worked previous year). All scheduling conflicts must be communicated to the management team and Full Tine Supervisor staff. Must also be required to work a minimum of two shifts per weekend, one of which must be on a Saturday