Collections Representative

Collections Representative

Manpower

Tempe, AZ 85281

Posted 8 months ago

  • Job Type(s)

    Temporary

  • Industry

    Customer Service

  • Work Schedule

    Day Shift

  • Job Description

    Collections Representative

    Our client, [Mortgage Industry] is seeking a [Collections Specialistto join their team. As a [Collections Specialist], you will be part of the [Collections Dept] supporting [Loan Services]. The ideal candidate will have [Collections], [Customer Service] and [Sales] which will align successfully in the organization.

    Job Title: Collections Specialist

    Location: Tempe, AZ

    Pay Range: $19.00 hourly

    Whats the Job?

    Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.1. Meet performance expectations for collection efforts for assigned accounts based upon individual goals and objectives, e.g., a minimum calls per day, contact percentage, promises/calls ratio, promises kept.2. Place or receive calls in priority order as established by management. Negotiate payment arrangements with clients to cure delinquency, evaluating ability and willingness to pay. Navigate and interpret various screens and relay information to clients accurately and professionally. 3. Determine cause of delinquency and best course of action to assist delinquent customer.4. Document all collection efforts for each assigned account in accordance with established procedures, which may include using action and reaction codes, rescheduling feature, ?scratch pad? entries, etc. in the collection system.5. Communicate collection efforts to branch lenders on assigned accounts in accordance with established standards, if applicable.6. Order updated credit bureau report or initiate skip tracing process in accordance with established standards. 7. Review files from Loan Services in accordance with established standards, if applicable.8. Initiate deferrals on accounts based upon written policy guidelines.9. Communicate regularly with collections supervisor on status of problem accounts in accordance with established standards.10. Ensure that all delinquent accounts and assigned queues have been thoroughly worked according to standardized collection procedures.11. Ensure that appropriate letters are sent to debtors.12. Process customers? payments through electronic draft, if applicable.13. Process account maintenance transactions according to established guidelines.

    Whats Needed?

    1. High school diploma or equivalent 2. Good verbal and written communication skills 3. Good decision-making and problem-solving skills 4. Good time management/organizational skills 5. Ability to utilize Microsoft applications, including Outlook, Word, Excel, Access, and PowerPoint 6. Ability to work in a team environment 7. Ability to work flexible schedule, including overtime as needed

    Whats in it for me?

    • Weekly pay
    • Medical/Dental
    • 401K
    • Tempe to Hire
    • Paid Training
    • Day shift, flexible to work some saturdays

    If this is a role that interests you and youd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

    About ManpowerGroup, Parent Company of:Manpower, Experis, Talent Solutions, and Jefferson Wells

    ManpowerGroup (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands Manpower, Experis, Talent Solutions, and Jefferson Wells creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.

  • Candidate Profile

    Qualification High School

  • Job Benefit(s)

    Flexible Schedule Paid Training Weekly Pay

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