Engineering Technician

Engineering Technician

Title: Engineering Technician.
Location: Andover, MA.

Duration: 03 Month.

Job Description:
Responsibilities:
Job Description:

• Youll be part of a smart, driven team that shares your passion for exploration and discovery. With the largest investment in R&D in the industry, we give our people the resources and opportunities to make significant contributions to the world.

• Provides integrated solutions, instrument, and enterprise services to our customers. As a Onsite Field Service Engineer you will be responsible for managing all aspects of field service support and customer relationship management. The successful candidate will provide complete services on benchtop laboratory instrumentation systems, including installation, repairs, preventative maintenance, and instrument qualifications. Our ideal candidate will be customer oriented, an advocate for customer laboratories, and be eager to drive growth.

• Perform on-site installation, repair, maintenance, qualification, and validation of CAT I designation (Centrifuge, freezer, incubator, cell counters, plate washers, bio-reators etc.).
• Must be client-focused, working in conjunction with other ULS teams and Sales.
• Must be proficient with the use of customer management software to track service calls, manage parts inventories, and complete job tasks.
• Reviews reports and documentation from customers, and inspects malfunctioning product to determine nature and scope of problem.
• Analyzes review and inspection findings to determine source of problem, and recommends repair, replacement, or other corrective action.
• Coordinates problem resolution with engineering, customer service, and other personnel to expedite repairs.
• Analyzes Chemistry and instrument reports in the process of diagnosing technical or application problems.
• Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer.
• Develops and conducts training on the safe operations of the equipment and demonstrates skills to trainees, including both team members and customers.
• Other duties may be assigned.

• Education Bachelors Degree in Chemistry, Sciences or related field preferred
• Experience.
• 5+ years hands-on experience as a Service Engineer is preferred, particularly working with analytical instrumentation or 3+ years relevant industry experience.
• Hands-on experience with benchtop laboratory instrumentation systems preferred

• Effective communication skills and establishing good customer rapport are essential
• Ability to prioritize service requests and produce clear and concise documentation
• Must be available to travel overnight up to 10% within the territory or other areas as required.
• Ability to safely lift 50 lbs with assistance on occasion.
• Ability to safely lift and carry 25-30 lbs continuously throughout the day.
• Ability to bend, squat, stretch, and reach on a daily basis in a service function.
• Ability to travel overnight at a minimum of 10%, after initial training period
• Maintain a valid drivers license and safe driving record.
• Regular and Reliable Attendance