Home Internet Channel Services Manager (Hybrid)

Home Internet Channel Services Manager (Hybrid)

UScellular

Chicago, IL 60631

Posted 9 months ago

  • Job Type(s)

    Full Time Part Time

  • Industry

    Sales

  • Job Description

    About This Role

    The Mgr Home Internet Installation Services position has ultimate responsibility for all residential and commercial customer installations, processes, trouble resolutions, supplier relationship, and scheduling portal maintenance.

    Provides management pertaining to all installation activities, including assisting in coordinating the management of scheduling, training, invoicing, and customer experience. Helps develop and refine processes and procedures and communicates these operational measures and other information to installation partners.

    Responsible for KPls and reporting around installation activities, and supplier management.

    Vendor Management & Development:

    • Manage third party installer network and internal install team.
    • Owns relationship with external partners, including day to day operations (associate), training, and issue resolution.
    • Ensures the establishment of a total program and installer specific review process.
    • Manage contractual agreements with vendors related to professional installation.
    • Manage vendor invoice process
    • Partner with front line UScellular teams to build program awareness develop training with those teams.
    • Evaluate and sign on new suppliers.
    • Travel to installation sites to provide guidance on proper procedures.
    • Develop training materials and perform training sessions for suppliers.
    • Represent the Professional Installation solution among the wider business, including to frontline teams and leadership.

    Processes and Reporting:

    • Launch and then oversee the management of the unified appointment scheduling portal.
    • Manage cross functional installation tracking reporting, including maintaining program KPls .
    • Maintain and continuously improve installation process flows, including device troubleshooting collateral and vendor materials.
    • Collaborate with other teams, including Service Assurance and other cross functional teams to perform business functions and solve customer issues.

    Minimum Requirements

    • Bachelor's degree or equivalent practical experience
    • 7+ years experience working in a professional installation network, with at least 3 of those being management
    • Strong organizational skills
    • Ability to travel

    PREFERRED QUALIFICATIONS

    • Advanced experience with standard MS Office applications (Excel, Word, PowerPoint, etc.)
    • Ability to successfully lead across organizational boundaries, including strong relationship management skills
    • Ability to successfully communicate with technical and non-technical resources.
    • Proven project management and analytical skills
    • Ability to prioritize and manage multiple assignments simultaneously
    • Excellent written and oral communication skills, including speaking in front of small and large groups

    Salary rang $74,800-$112,934

    #LI-TH1

    Benefits


    Associates have access to healthcare benefits (medical,
    dental and vision), retirement plans (a 401(k) plan with
    company match and a pension plan funded by the company),
    Paid Parental Leave (6 weeks after 6 months of
    employment), Basic Life Insurance (if eligibility
    requirements are met), Education Assistance (after 3
    months of employment), paid Vacation Days (15 days accrued
    per year for full-time/6 days accrued per year for
    part-time), paid Sick/Care-Giver Days (6 days accrued per
    year), and seven paid national holidays and one floating
    holiday, among others. Short Term Disability (after 6
    months of employment) and Term Disability (180 day waiting
    period) coverage is also available for full-time
    associates. Associates Scheduled to work under twenty
    hours per week or for a limited term are eligible for
    medical plans and retirement plans (a 401(k) plan with
    company match and a pension plan funded by the company).


    View Benefits Flyer

  • Job Benefit(s)

    Education Assistance Life Insurance Retirement Plan

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