Patient Representative Senior - Gastroenterology Clinic

Patient Representative Senior - Gastroenterology Clinic

Summary:

Greets, instructs, directs and schedules patients and visitors. Serves as a liaison between patient and medical support staff. May assist with various duties within the clinic. Verifies insurance benefits and assist with referrals. Collects payments and prepares cash for deposits.

• Financial: Responsible for determining, collecting and posting co-pays and deductibles; for address prior balances and establishing payment plans as directed by policy and procedure; for directing patients to appropriate financial counselors as needed; for ensuring accuracy in daily reconciliation/cash management process for site/unit.
• Safety: Responsible for prevention of injury or harm to self; for ensuring safe work environments for others.
• Policy Development: Assist Supervisor/Manager/Associate Director/Director in determining clinic specific policies related to front end operations.
• Decision Making: Decision will require knowledge and understanding of system policies; assists leadership as needed.
• Problem Solving: Reviews material to see if necessary information is on hand and is accurate. Assist other employees and/or patients with problems, as needed.

Requirements:

• High school diploma or equivalent
• Three or more years of experience in a health care organization
• Ability to operate 10 key calculator by touch, telephone, computer, copier, and fax machine
• Excellent interpersonal and communication skills and good math knowledge essential
• Knowledge of managed care preferred
• Some College preferred
• ICD9 and CPT coding (advanced skills) preferred
• Experience with charge posting or collections preferred

Work Type:

Full Time

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https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

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