Operations Supervisor (Detroit)

Manages the day-to-day functions of the Driver workforce and ensures pool compliance. Responsible for effective employee/labor relations along with driver retention.

Key Responsibilities:

• Daily interaction with the driver workforce.
• Selects, trains and mentors the driver workforce.
• Ensures all personnel have been trained and/or retrained according to operational procedures.
• Follows up with new drivers at regular scheduled intervals on their performance. Has face to face contact with all drivers a minimum of once a month
• Reviews manpower needs and ensures proper coverage.
• Ensures drivers are reporting to work on time and in complete uniform ready to work.
• Ensures employee development by providing ongoing feedback to drivers concerning strengths and areas of needed improvement using DriveCam reporting and customer feedback.
• Investigates and acts on feedback regarding drivers and safe operational practices
• Responsible for planning of future books offs and run change assignment.
• Ensures compliance with safety standards, adherence to all DOT and FMCSA regulations
• Ensures that all company standards are met for all drivers in the areas of appearance, training, education, safety, and regulatory compliance.
• Make sure drivers are properly credentialed to operate a commercial motor vehicle.
• Work closely with Regional HR Manager to address all levels of harassment complaints and assist in investigating thoroughly all allegations of all forms of compliance
• Work with drivers to ensure good labor relations are maintained.
• Ensure the following of the CBA to ensure proper handling of grievance process.
• Review electronic DOT logs and/or paper DOT logs.
• Works with OSC to ensure operational execution.
• Monitors time performance on a real time basis.
• Reporting on deviations from standard.
• Interviews and makes recommendations on driver candidates.
• Determine and Apply Discipline Determines the appropriate level of discipline based on company policy.
• Resolve Conflict/Complaints Discusses employee conflicts/complaints with appropriate parties to resolve the issue(s).
• Terminate Employment Executes termination of employment if coaching/counseling/disciplinary action fails.
• Will provide customer service in the terminal on a as needed basis
• Other duties as assigned

Minimum Education & Certifications Required:

• High school diploma or equivalent (required). Bachelors degree (preferred).

Work Experience:

• Operations management (1-3 years).

Skills:

• Must be able to work with minimal supervision
• Proficient in Microsoft Office with emphasis on Excel, Windows applications, e-mail etc.
• Safety and Workers Compensation (desired) Labor relations & CBAs (desired), Training
• Interpersonal (required)
• Ability to exercise considerable diplomacy, judgment, and discretion in establishing and maintaining good working relationships and discretion with the company and union officials
• Must be able to effectively communicate both verbally and written and exercise active listening skills

Physical Requirements:

• Incumbent must be able to move about the office or garage environment and between floors; utilize standard office equipment; access filing system/cabinets; Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Working Conditions:

• In person position
• Office with heating and cooling 75% of the time

• Outdoors, not sheltered from the elements
• Exposed to hazardous materials or working conditions
• In person position

Travel:

• Minimal local trips, requiring overnight stay by air, bus or auto overnight stay by air, bus or auto
• Minimal domestic trips, requiring overnight stay by air, bus or auto

Benefits:

• 401(k)
• Dental insurance
• Vision insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid time off/Vacation

Bring your skills to the Greyhound team and make your mark with a company that is making history!