Global Security Operations Center Manager

Global Security Operations Center Manager Full Time Plano, TX

Wage:$75,000-$95,000/YR

Reports To:Regional Director of Security Operations

Job Summary:

The Global Security Operations Center (GSOC) Manager Onsite is responsible for the onsite leadership, build-out, and daily operation of a 24/7 Global Security Operations Center. This role requires a hands-on security leader with proven experience establishing a GSOC from the ground up, managing onsite teams, and maintaining real-time operational oversight.

The GSOC Manager will be physically present at the GSOC, providing direct supervision, incident command, and executive-level coordination during routine operations and critical events.

What We Have To Offer:

• Medical, Dental, Vision, Life, AD&D, &Disability Insurance, Plus 401K Options.
• Virtual Medical Appointments With Telemedicine.
• Paid Time Off, Free Uniforms, Paid Training. & Weekly Pay!!
• Employee Assistance Program.
• DailyPay Access Program!!
• Discounts On Childcare, Pet Daycare, Vehicles, Electronics, Cell Phone Plans, Travel & So Much More!

Key Responsibilities:

GSOC Design, Build-Out & Onsite Readiness

• Lead the onsite design and implementation of the GSOC from concept to full operational capability.
• Define GSOC mission, scope, governance, KPIs, and service catalogue.
• Develop and maintain onsite SOPs, escalation matrices, runbooks, and crisis playbooks.
• Select, implement, and oversee onsite GSOC technologies, Including:
  • CCTV/VMS and alarm monitoring systems.
  • Access control platforms.
  • Incident and case management tools.
  • Threat intelligence and situational awareness platforms.

Onsite Operations & Incident Command

• Maintain daily onsite command and control of 24/7 GSOC operations.
• Serve as incident commander during critical incidents, emergencies, and crises.
• Provide real-time escalation, decision-making, and executive notifications.
• Coordinate onsite and offsite response with security teams, facilities, IT, HR, Legal, and emergency services.
• Ensure accurate documentation, reporting, and after-action reviews.

Onsite Leadership & Workplace Management

• Recruit, train, and manage onsite GSOC analysts, supervisors, and shift leads.
• Establish onsite shift schedules, staffing models, and coverage plans.
• Conduct in-person coaching, performance reviews, and corrective actions.
• Build and sustain a culture of accountability, professionalism, and operational excellence.

Risk, Intelligence, & Compliance

• Monitor and assess real-time global and regional threats impacting operations.
• Produce onsite intelligence briefings, daily situation reports (SITREPs), and executive dashboards.
• Ensure onsite GSOC operations comply with corporate policies, client requirements, and applicable standards (ISO 27001, NIST, SOC, etc.).
• Support onsite audits, inspections, and regulatory reviews.
• Identify opportunities to improve reporting, documentation workflows, and data accuracy.
• Support cross-functional teams by providing timely and reliable information.
• Assist with standard operating procedures (SOPs) related to finance and information management.

Executive & Stakeholder Engagement

• Serve as the onsite GSOC authority for senior leadership, clients, and visiting stakeholders.
• Deliver in-person briefings during incidents and routine operational updates.
• Support executive protection, travel risk monitoring, and major event security as required.

Competencies:

• Hands-on leadership and presence-driven management.

• Crisis decision-making under pressure.

• Strong interpersonal and executive communication skills.

• Operational discipline and attention to detail.

• High ethical standards and discretion.

With Or Without Reasonable Accommodation:a candidate must have the physical and mental capacity to effectively perform all essential functions described. In addition to other demands, the demands of the job include:

• Successful passage of background and reference checks, job related and controlled substance tests, in addition to any mandatory licensing requirements.
• Maintaining composure in dealing with authorities, executives, clients, staff and the public, occasionally under conditions of urgency and in pressure situations.
• Seeing, hearing, speaking, and writing clearly to communicate with employees and clients, observe and report incidents, and direct others.
• Required adjusting schedule regularly and working hours necessary to meet operational needs.
• Required ability to handle multiple tasks concurrently.
• Computer usage which may include prolonged periods of data entry.
• Handling and being exposed to sensitive and confidential information.

Basic Requirements:

• 18 years of age or older.
• Standard computer / technology skills needed.
• Must be able to interact with a wide range of customers in a calm and professional manner.
• All candidates must be willing to participate in the Companys pre-employment screening process, including drug screen and background investigation.
• Bachelor's Degree required.
• Previous operations and team building from the ground up experience required.

• Must have right to work in the US.

• Minimum 3 years of checkable work / educational background required.
• Must possess excellent interpersonal and communicational skills.
• Must have excellent organizational skills.
• Must have a pro-active approach and be a great problem solver.
• Must have great attention to detail.
• Must be a self- starter.

Qualifications:

Required

• Minimum 5 years of experience managing a GSOC in an onsite 24/7 operational environment.
• Demonstrated experience building a GSOC from the ground up including:
  • Physical GSOC facility design and setup.
  • Technology selection, installation, and integration.
  • SOP, playbook, and governance development.
• Strong working knowledge of physical security systems, incident management, and crisis response.
• Proven experience leading onsite teams in high availability environments.

• Ability to work extended hours, nights, weekends, and respond onsite during emergencies.

  Preferred

• Bachelors degree in security management, Criminal Justice, Emergency Management, or related field (Masters preferred).

• Certifications such as CPP, PSP, PCI, FEMA ICS (100/200/300/400), ISO 27001, or NIST related credentials.

• Experience supporting critical infrastructure, data centers, or global enterprises.

• Military, law enforcement, or intelligence background a plus.

EOE/M/F/Vet/Disabilities

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Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, were looking for you to join the Securitas team.


Benefits include:

• Retirement plan
• Employer-provided medical and dental coverage
• Company-paid life insurance
• Voluntary life and disability insurance
• Employee assistance plan
• Securitas Saves discount program
• Paid holidays
• Paid time away from work

Additionally, some populations may have the availability of accessing earned wages on a daily basis, prior to payday. Restrictions and fees may apply.

Certain waiting periods may also apply. Paid time away from work may be available either through a combination of vacation and sick time or under a PTO policy, depending on local requirements. Benefits may be different for union members.