Automotive Client Care Coordinator Service

Mercedes Benz of Natick has a fantastic opportunity to start a long and rewarding career for the right person! We are seeking a Client Care Specialist to work in our Service BDC department. This position will be responsible for handling Internet leads, inbound phone calls, and customer retention.

Immediate Opening Available.

Job Responsibilities:

• Receive inbound calls and internet leads and follow up with clients in a prompt, courteous manner, letting each customer know that they are our number one priority.
• Communicate with the prospective service clients until they are ready to set an appointment and visit the dealership to service the vehicle.
• Obtain customer information and keep accurate database.
• Maintain a dealership standard for response time.
• Set up service appointments with all customers with the focus that all customers are prospective long-term customers.
• Handle minor customer complaints and misunderstandings.
• Advise customers of parts ordered and make an appointment to have them installed.

Benefits Include:

• Health, dental, and life insurance
• 401(k) + match
• Flexible schedule
• Paid Time-Off
• Top-tier pay plan

• Computer & Internet skills required
• Positive, can-do attitude
• Team-oriented
• Call Center experience a plus.
• Leadership skill preferred