Case Manager/Scheduler
Addus Homecare
Niles, IL 60714
Posted 8 months ago
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Job Type(s)
Full Time
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Industry
Healthcare
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Job Description
Case Manager/Scheduler
>> We offer our team the best <<
- Medical, Dental and Vision Benefits
- Continued Education
- PTO Plan
- Retirement Planning
- Life Insurance
- Employee discounts
POSITION FUNCTION
To staff and manage clients care in a manner that ensures total internal and external customer satisfaction while meeting or exceeding company financial goals.
SCHEDULE: M-F 8:30a - 5p / On call required - paid separate from the salary
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Answers phones promptly and courteously.
- Maintains a strong relationship with all clients/families and caregivers.
- Plans, assigns and directs the work of assigned employees.
- Makes proper and timely staff assignments utilizing scheduling software.
- Performs daily office functions that will enable company to perform in an organized efficient manner.
- Staffs all cases/shifts in a timely, efficient, cost effective manner utilizing the proper level of worker to meet client needs.
- Maintains and confirms weekly schedules. Documents all pertinent information in client and worker computer loggings.
- Communicates all relevant client and worker information to the Operations Manager on a daily basis.
- Responsible for intake calls and conversion of calls to an active status.
- Alternates on-call and takes appropriate actions, as needed, in accordance with staffing procedures.
- Maintains and updates client requirement for new active clients.
- Responsible for making care calls to our clients every 30 days.
- Assists the Case Manager Specialist (CMS) with supervisory visits every 90 days as needed.
- Provides fill-in client care in the event of an emergency situation.
- Assists in interviewing, making hiring decisions and participates in new hire orientation as needed.
- Verifies worker time-slips.
- Handles coaching/counseling/terminations of workers.
- Attends unemployment hearings as needed.
- Responsible for meeting or exceeding individual and department goals/KPIs.
- Attends scheduled meetings.
- Other duties may be assigned.
QUALIFICATIONS
- Excellent verbal and written communication skills.
- Good organizational skills.
- Ability to handle telephone requests calmly, adequately and in a manner that promotes and preserves positive public relations.
- Proficient computer skills.
- CNA preferred
- Prefer some college. High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
To apply via text, text 5159 to 334-518-4376
#ACADCOR #CBACADCOR #DJADCOR
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Candidate Profile
Qualification High School
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Job Benefit(s)
Life Insurance Retirement Plan