Assistant Manager, Merchandise

Assistant Manager, Merchandise

Universal Orlando Resort believes in-person collaboration is key to our success. Many of our Team Members work in a hybrid capacity, contributing from the workplace a minimum of three days per week. Some remote opportunities are available within specific departments. There are also roles that require being on-site full time. Youll learn more about this during the application process.

JOB SUMMARY: Manages the efficient operation, up-selling and profit/loss of assigned store locations and team members; insures meeting and exceeding guest service standards and maintains location theming and presentation.

MAJOR RESPONSIBILITIES:

• Responsible for managing all areas pertaining to guest service. Through training, coaching, and sales floor presence ensures the expected level of guest service is provided. Develops interdepartmental partnership to ensure appropriate and consistent execution and delivery of guest service across divisions.
• Responsible for leading a team of Merchandise Associates and Merchandise Stockers. Providing team members with developmental tools, feedback, and support in their assigned areas of responsibility. Accountable for the development, coaching, performance appraisal process, and mentoring of all direct reports. Partnering with HR to resolve Team Member issues. Monitors Team Member satisfaction levels through TSAT Action planning and initiatives.
• Ensures the adherence to all applicable cash handling policies on a daily basis. Responsible for managing to the budget and oversight of all P & L categories. Responsible for achieving financial objectives through effective revenue management and inventory management. Responsible for labor control and maintaining appropriate staffing levels based on budget and/or as business needs dictate.
• Actively demonstrates product and utilizes suggestive selling techniques to encourage offerings to each guest.
• Manages merchandise presentation and monitoring of inventory levels. Manages the receiving of merchandise deliveries, stockroom maintenance, and stocking of the sales floor. Implements inventory controls to manage retail shrinkage. Ensures the accurate completion of the inventory process. Partners with the support team to drive business and execute divisional initiatives.
• Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
• Performs other duties as assigned.

EDUCATION:

• High school degree or GED is required.
• Bachelors degree is preferred.

EXPERIENCE:

• Must have 2+ years of retail management experience; or equivalent combination of education and experience.

ADDITIONAL INFORMATION: The Assistant Store Manager is responsible for supporting the Manager by ensuring guest service standards, Team Member satisfaction and development is maintained, appropriate expense controls are in place and revenue goals are met.

• Must have retail and/or management experience
• Must possess an understanding of P&L and budgetary expenditures
• Exceptional communication and guest services skills
• Must have the ability to build teams and collaborate with partners
• Must have analytical and problem-solving skills
• Some technical knowledge
• Must be willing to work flexible hours, including evenings and weekends as business dictates.

Your talent, skills and experience will be rewarded with a competitive compensation package.

Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.

Universal Orlando Resort. Here you can.

Universal Orlando is an equal opportunity employer. Universal elements and all related indicia TM & 2024 Universal Studios. All rights reserved. EOE