Front Desk Representative

Front Desk Representative

CARLE

Champaign, IL 61825

Posted 10 months ago

  • Job Type(s)

    Full Time
  • Industry

    Healthcare
  • Job Description

    Front Desk Representative

    The Patient Services Representative 1 coordinates and participates in a variety of duties associated with daily clinic preparation process, patient identification, patient check in, charge posting, cash management and basic patient appointment scheduling. Conveys a positive image and provides information to ensure patients' needs are met.
    • Coordinates and participates in a variety of duties associated with daily clinic preparation process including: patient identification, patient check in/out, charge posting, cash management, patient appointment scheduling, patient registration and account set-up, phone calls.
    • Competent in telephone system, takes and delivers messages to physicians, nurses and others. Reports medical information obtained from patients and referring physicians accurately, completely and in a timely manner. Distributes all messages according to practice communication standards.
    • Serves as a role model by conducting self in a responsible, professional manner.
    • Manage all incoming patient care requests related to in-basket activities, referrals, work que activity, and incoming telephone calls.
    • Proficient with insurance coverage rules. Proficient with coverage and rules that apply to eligibility, network coverage, and benefits.
    • Successful completion of mandatory insurance training and ongoing competency refreshers.
    • Competent to initiate and secure prior authorizations as needed.