Front Office Manager

Front Office Manager

Madison Marriott

Middleton, WI 53562

Posted 10 months ago

  • Job Type(s)

    Full Time Internship
  • Industry

    Pharmaceutical, Biotech
  • Job Description

    Front Office Manager

    Hotel:

    Madison Marriott

    Front Office Manager

    Full time

    Atrium SPIRIT where teamwork, passion and appreciation ignite service excellence

    The primary purpose of the Front Office Manager is to ensure an exceptional guest experience while ensuring all standard operating procedures pertinent to the Front Office Department (including brand and Atrium specific) are being followed.

    TheFront Office Managerwill be tasked with the following duties, responsibilities, and assignments:

    • Manage direct reports by ensuring Associates understand employment practices, recommending employment decisions and corrective action, supporting performance management, and implementing discipline

    • Ensurethat Associates are meeting guest needsand appropriately responding to any guest concernsandescalating as appropriate;

    • Createa best-in-class guest experience by engaging with guests, providing friendlycourteousservice, anticipating guest needs, increasing guest loyalty, and maintaining relationships;

    • Coordinateactivities with other departments to ensure that services are provided in an efficient and timely manner;

    • Ensurefinancial goals of the department and the hotel are being metby managing labor costs; controlling expenses for supplies and equipment, and determining revenue-driving initiatives;

    • Perform or assist with cleaning duties as necessaryensuring the hotel is achievingCleanlinessAssuredStandards;

    • Evaluateand recommendrevenue driving initiativesandmonitorrevenueperformance;

    • Recommendand implement approvedchanges that could improve service and increase operational efficiency;

    • Ability to serve as Manager on Duty;and

    • Any and all other work as required to complete the primary purpose of the position.

    Required Prior Experience:

    Minimum 2 years of hospitality, front desk experience,

    Minimum 2 years of prior supervisory experience

    Preferred Prior Experience:

    2 years of night audit experience

    Required Education:

    High school diploma or equivalent

    Preferred Education:

    Bachelors Degree in related field

    Required Technology:

    Basic computer knowledge, including the Microsoft Suite of Word, Excel, PowerPoint Outlook, and Teams

    Physical:

    Able to lift 50lbs occasionally

    Able to lift 10lbs regularly

    Able to stand/or walk for duration of scheduled shift

    Other:

    Able to work a flexible schedule to include evenings, nights, weekends, holidays, and special events

    Competencies:

    (65) Managing Vision and Purpose

    Communicates a compelling and inspired vision or sense of core purpose; talks beyond today; talks about possibilities; is optimistic; creates mileposts and symbols to rally support behind the vision; makes the vision sharable by everyone; can inspire and motivate entire units or organizations.

    (15) Customer Focus

    Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.

    (60) Building Effective Teams

    Blends people into teams when needed; creates strong morale and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.

    __________________________________________________

    When youre an Atrium Associate, youre a part of a crucial workforce providing the ultimate Home Away From Home for our guests. We know that it takes a lot of time and effort to provide these exceptional experiences, so we reward your efforts with a competitive compensation plan and other benefits and perks that allow you to offer your best to our guests. These benefits include:

    • Daily Pay
    • Significant Travel Discounts on Marriott and/or Hilton properties
    • 401k Plans
    • Medical Insurance
    • Other property specific benefits

    Plus, we make sure you can grow your career the way you want to through Internship programs, training and development and over 80 hotels that offer incredible opportunities for career driven associates.

    _____________________________________________

    Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

    Atrium Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

    Atrium Hospitality brinda igualdad de oportunidades de empleo a todos los empleados y aplicantes de empleo y prohbe la discriminacin y el acoso de cualquier tipo sin distincin de raza, color, religin, edad, sexo, origen nacional, estado de discapacidad, gentica, estado de veterano protegido, orientacin sexual, gnero de identidad o expresin, o cualquier otra caracterstica protegida por las leyes federales, estatales o locales. Esta poltica se aplica a todos los trminos y condiciones de empleo, incluido el reclutamiento, la contratacin, la colocacin, la promocin, la terminacin, el despido, el retiro, la transferencia, las licencias, la compensacin y la capacitacin.

    Notice of candidate Privacy Rights: https://atriumhospitality.com/privacy-policy/

  • Candidate Profile

    Qualification High School
  • Job Benefit(s)

    Flexible Schedule