Administrator, Cust Service

Administrator, Cust Service

Job Title: Customer Service

Basic Function:

The Customer Service representative will manage various customer accounts and be responsible for developing, maintaining, and continuously improving customer service relationships. Job functions will include acting as the single point of contact for the communication and delivery of various products & services throughout the PAS organization, and shipping of customer parts.

Brief Description:

• Pricing updates on various customer websites
• Customer interfacing in order to communicate deliveries, shipment schedules, order receipts, & paperwork or part discrepancies.
• Customer negotiations to manage customer need dates and promised ship dates and shop floor committed TAT
• Quoting and updating of quotes
• Build customer relationships and effectively resolve customer complaint & concerns
• Resolve invoicing issues and monitor customer accounts
• Maintain compliance to all Export, EH&S, & QMS systems at PAS

Experience/Skills Required:

• working in a fast pace, high-pressure, environment
• Effective Communication - Ability to work effectively and communicate across multiple levels and interact with various types of individuals. Demonstrate active listening skills & Comprehension of customer demand and deliverables
• Problem solving skills - Effectively resolve issues as they arise prevent future instances of re-occurrences
• Negotiations skills - Effective communication to identify win/win situation with customer and PAS
• Customer Rapport - Demonstrate the ability to build relationships with the customer
• Website (internet) navigation
• Experience in Microsoft Word, Excel a plus

About Us

Raising the Standard of Excellence since 1911

With over a century of proven excellence, StandardAero has become an industry leader in MRO services and customized solutions in the aerospace field. Our shared values and learning-based culture inspire our team to exceed their potential and power our customers' missions worldwide. With on-the-job training, advancement opportunities, and excellent benefits, StandardAero invites you to experience a fulfilling and meaningful career with us.

Inclusivity Is Our Standard

It is StandardAero's policy to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Our supportive environment celebrates diversity with no room for harassment or discrimination of any kind. We invite you to bring your authentic self to our team and experience our welcoming culture.

#Standard Aero