Assistant General Manager - Customer Service

Assistant General Manager - Customer Service

The Assistant General Manager position will support the General Manager to meet store operational sales and profitability objectives and serve customer needs through friendly service, food execution, focusing on cleanliness, leading talent, and driving success. They will assist the manager in maintaining inventory, cash, and forms according to company requirements.

DUTIES & RESPONSIBILITIES

Provide outstanding service to customers, serve as role model for employees, and make customer service a number one priority at Enmarket
Lead and direct positive and professional relationships with co-workers, guests, and vendors
Communicate respectfully and maintain a consistent team-oriented attitude
Provide a courteous, frictionless, and excellent shopping experience for every guest
Efficiently complete guest transactions at the cash register or self-checkout stations and suggest products that complement purchases
Resolve customer complaints and problems quickly and effectively.
Drive excellence in food service by executing processes, implementing goals to increase sales and margin, ensuring product quality, and utilizing training resources
Ensure all food offers are available; ensure preparation areas and equipment are clean and properly maintained
Encourage and manage a high standard of store cleanliness
Direct, monitor, and adhere to all Enmarket, federal, state, and local safety-related regulations, including food safety regulations
Responsible for executing shift duties and maintaining overall presentation standards
Help the manager train, develop, and coach employees to achieve maximum potential.
Provide feedback and recommendations on employee performance and development to the General Manager
Execute all Enmarket marketing and promotional programs.
Ensure that all employees follow company policies and laws dealing with the sale of alcoholic beverages and tobacco products.
Use company policies and procedures to maintain inventory and cash control.
Ability to work all shifts as needed.

High School Diploma or GED is required
1+ year(s) management experience in food service, retail, or restaurant preferred
Previous experience working in high-volume, guest-focused, transactional environment preferred
Excellent written and verbal communication skills
Must be able to work a flexible schedule including weekends and holidays
Can lift up to 40 pounds and repeatedly bend, stand, and reach while on the job
Must meet all requirements expected of an Enmarket Store Associate

Hiring is contingent upon eligibility to work in the U.S.

Enmarket is an EEO/AA employer and committed to creating an environment that values and supports diversity and inclusiveness across our organizations. We encourage applications from qualified individuals who will help us achieve this mission. Enmarket prohibits discrimination based on race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, or marital status.

This position description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities or working conditions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. No part of this position description shall be construed as an employment contract. Employment with Enmarket is at will and constrained by the laws of the state wherein the employee performs the service for the company.

Wage: $16.00 - $19.00 Hourly