Director, Patient Experience

Director, Patient Experience

The Director Patient Experience is responsible for driving and fostering a culture of service excellence with the goal of improving the patient and family experience and increasing patient satisfaction results and will support the commitment to transform the patient and family experience and will lead multidisciplinary teams to improve patient satisfaction in the hospital and in the outpatient facilities.

Responsibilities include:

• Understanding the needs and perspectives of patients and will collaborate with system initiatives for successful patient-experience improvement actions at Jersey City Medical Center
• Manage initiatives to ensure success
• Serve as a lead in obtaining current patient satisfaction performance data, providing actionable analysis, providing related presentations and communications as needed throughout the organization
• Align local patient experience work to the RWJBH mission, values and business goals
• Work collaboratively with facility and system Patient Experience leadership to develop and execute patient experience and patient engagement initiatives, including optimal utilization of resources and service delivery, in compliance with applicable local, state, and federal rules and regulations supportive of patient-centered standards of care and best practices
• This position will report to the Vice President Quality, Safety & Regulatory at Jersey City Medical Center

Job Qualifications:

• Minimum of 3-5 years of leadership experience in Patient Experience/Patient Satisfaction in the acute care setting
• Bachelor s Degree in Nursing, or other clinical domain required
• Master s Degree in Healthcare Administration, Public Health or related field strongly preferred
• Demonstrated success in leading hospital-wide process-improvement initiatives in the acute care setting
• Comprehensive understanding of Patient Experience improvement initiatives including working knowledge of related software and analytics
• Demonstrated knowledge of Press Ganey and HCAHPS with ability to build and maintain a successful operating infrastructure of data abstraction, actionable reports, data analysis and trending
• Demonstrated experience successfully collaborating with clinical teams and clinical leaders in various healthcare settings
• Experience with professional presentations at leadership and staff levels within the acute care setting,

The above is a summary of the job description, not the full job description.

Salary Information:

• $115,000-$140,000annual base salary

Let s shape the future of healthcare, together. Our competitive base rates offered will be dependent upon your relevant experience, education and skills. In addition to base salary, we offer excellent benefits creating a competitive total rewards package to include health and welfare benefits, tuition reimbursement, retirement benefits, employee assistance programs and many opportunities for professional and personal growth.

Join our team to embark on shaping the future of healthcare!

Please note that this job description is no designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Additional Information:

Benefits and Perks

• Medical/Dental/Vision plans
• 401 (k)
• PTO
• Short & Long Term Disability
• Basic Life & Accidental Death Insurance
• Tuition Reimbursement
• Health Care/Dependent Care Flexible Spending Accounts
• Discounts Through our Partners

1. NJ Devils
2. NJ Performing Arts Center
3. Verizon
4. And many more!