Customer Technology Intern

Customer Technology Intern

At Enact Mortgage Insurance (Nasdaq: ACT), we understand that theres no place like home. Thats why we bring our deep expertise, insightful offerings, and extra mile service to work every day to help lenders put more people in homes and keep them there.

WHY WORK AT ENACT
We have a real impact on the lives of the people we serve
We work on challenging and rewarding projects
We give back to the communities where we live

POSITION TITLE
Internship Development Program Customer Technology Intern

THE PROGRAM
Enacts Internship Program provides an excellent opportunity for students to gain hands-on experience in achieving business results while developing technical and professional skills. Enact invests time, energy, and resources to create a worthwhile summer experience. Interns work on meaningful business projects, but beyond that, they network directly with leaders throughout the company (all the way up to the CEO), attend teambuilding events with their internship cohort, connect with the community through volunteer opportunities, and attend professional development workshops. Its a unique experience that helps interns develop a network of peers and mentors who act as a constant source of engagement and guidance both during and after the summer.

YOUR ROLE
In addition to the multiple weekly events attended by all interns, youll work alongside industry experts for a 12-week internship beginning May 13, 2024. You will be part of the Customer Technology team within the Customer Solutions group. You will be responsible for (1) developing a strong knowledge of the mortgage fintech space (2) developing relationships with key Enact leaders and external technology vendors (3) testing and validating API connections (4) developing commercialization and sales training tools.

Responsibilities include:
Develop relationships with key Enact leaders to learn and understand the mortgage insurance industry.
Collaborate with customer solutions leaders and SMEs to understand business goals and needs.
Assist with testing and validation of new and current API and JSON integrations.
Create commercialization process flow maps using Vizio and other tools.
Develop a new sales training guide for Customer Technology.
Assist with click-fee management and reporting for vendors.
Assist with IT ticket reporting and analyze current results and recommend potential solutions. Present results and recommendations to stakeholders.
Learn MISMO standards and how they apply to customer technology.
Learn key mortgage fintech solutions and software products, including Loan Origination System (LOS), Products and Pricing Engine (PPE), and Point of Sale (POS) mortgage market and how they interact with the mortgage insurance industry.

YOUR QUALIFICATIONS
Current sophomore or junior
Proficient in Excel, Word, and PowerPoint
Desire to work in the insurance, banking, or financial services industries
Minimum GPA of 3.2 on a 4.0 scale
Some experience with XML, JSON, or APIs
Some experience with data analytics and visualization tools like Tableau a plus


LOCATION
Enact Headquarters Raleigh, NC (hybrid schedule)

COMPANY
Enact is a leading publicly traded U.S. private mortgage insurance provider, offering borrower-centric products that enable lenders and other partners across the U.S. to help people responsibly achieve and maintain the dream of homeownership.

By empowering customers and their borrowers, Enact seeks to positively impact the lives of those in the communities in which it serves in a sustainable way. Headquartered in Raleigh, North Carolina, we play an active role in supporting a healthier Triangle community. We also support our colleagues philanthropic efforts in their home communities across the U.S.

Enact values all perspectives, characteristics and experiences, and DEI remains at the forefront of what we do. We strive to create an environment where employees can bring their full, authentic selves to work to help each other and their customers.

We are proud to be an equal opportunity employer and all hiring decisions are based on merit, qualifications, and business needs. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.