Customer Technical Lead

***High consideration given to applicants residing in or within a commutable distance from Bentonville, AR***

Build your best future with the Johnson Controls Team!

What we offer:

• Competitive salary

• Paid vacation/holidays/sick time

• Comprehensive benefits package including 401K, pension, medical, dental, and vision care

• On the job/cross training opportunities

• Encouraging and collaborative team environment

• Dedication to safety through our Zero Harm policy

What you will do:

Sensormatic Solutions, a business of Johnson Controls is seeking a Customer Technical Lead, (CTL). Our CTL delivers and documents technical support solutions on issues and escalates as necessary with a focus on customers integrated product solutions and network configuration. Provides solutions to diverse technical problems and applications relating to RFID, Electronic Article Surveillance (EAS), various video products and inventory management. Manages customer concern and deliverables around the product solutions to ensure optimum product deliverables. This position is not eligible for Visa sponsorship.

How you will do it!

The ideal candidate can multitask and possesses strong organizational, communication and interpersonal leadership skills. This role is responsible for working with Field Leadership to ensure all requirements are completed on time and with 100% customer satisfaction.

• Maintains technical knowledge by attending formal trainings and educational workshops

• Maintain quality service by establishing and enforcing organization standards

• Responsible for training internal and external field employee on customer specific solutions

• Evaluate customers integrated solutions to identify weaknesses and suggest optimization solutions

• Present all the technical and supply training requirements for current and new equipment

• Work with customers various teams (LP, IT & Store design)

• Assist with the design, testing, and implementation of the new Customer solutions/Devices

• Collaborate with Core Product Team on publication of new product Documentation

• Champions the development, deployment, and sustainability of the organizations Solution Installation Life Cycle methodology, processes, and associated tools and templates

• Identifies, designs, and incorporates training to align with Project Field Management rollout activity while gaining consensus from stakeholders

• Identifies and executed continuous process improvements based on sales forecasts and feedback from internal and external project stakeholders

• Establishes communication plans and roll out strategies for implementation

What we look for:

Required

• Associates or bachelors degree in electrical technology, Network Engineering, Business Administration, Engineering, Computer Science, Military training/experience or other related field preferred

• 5+ years of field, construction, and progressive project management experience within a high volume, high impact operation

• Experience successfully handling multiple challenges, prioritizing responsibilities, and effectively leading multiple teams

• Strong leadership skills, including influence management, team building, conflict resolution, negotiation, organizational change management, and emotional intelligence

• Ability to manage and direct multiple complex projects simultaneously to drive solutions that meet or surpass customer expectations on-time and within budget

• Must be comfortable occasionally working on elevated platforms

• Strong presentation skills either remote or classroom

• Advanced computer skills, including MS Word, PowerPoint, Excel, Smart Sheet, etc.

• Strong understanding of construction and various trade costing models, NEC, and OSHA

• Must be willing to travel as required based on business needs

• Valid drivers license required

• Familiarity with retail industry loss prevention equipment: RFID, EAS, NVR

Get excitedcheckout our Sensormatic product lines!

Detection Systems Sensormatic

Detachers and Deactivators - Sensormatic

Video Security Camera Systems | CCTV Cameras | Illustra (illustracameras.com)

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Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.