Dispatcher I
UGI Utilities, Inc
Ephrata, PA 17522
Posted 10 months ago
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Job Type(s)
Full Time
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Industry
Customer Service
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Job Description
Dispatcher I
At UGI Utilities, Inc. we believe in providing a superior range of energy products and services to our customers in a safe, affordable manner. As our energy needs evolve, UGI will be there providing safe and reliable service that brings warmth and comfort to our 750,000 customers in 45 counties in Pennsylvania and 1 county in Maryland.
We strive to reflect the communities we serve by attracting and retaining top talent, while maintaining a diverse workforce that embraces our culture of safety, service, and integrity. As an employee of UGI Utilities, you can expect a competitive total compensation plan and comprehensive benefits. Employees work in a collaborative environment, have upward mobility opportunities, and the ability to enjoy a true work life balance.
UGI is committed to acting in a sustainable and socially responsible manner to minimize our impact on the environment and to enrich the lives of our customers, communities, and employees. To learn more about UGI's workplace culture, sustainability efforts, and commitment to diversity, equity and inclusion (DE&I), we invite you to visit our UGI Corporate sustainability page.
Apply to UGI Utilities today to share in our mission and support countless neighbors, friends, and families in providing best-in-class products and services!
Job Summary
The Dispatcher manages routine and emergency field activity through effective real-time and future scheduling to ensure safe operations, maximum margins, and superior internal and external customer service.All Dispatchers work on one of the rotating schedules. A Dispatcher handles emergency-related communications through various applications to ensure safe operations for all parties.
Duties and Responsibilities
- Supervise and direct routine service activity. Manage work and resources via load leveling to ensure the timely completion of compliance and appointment based work. Support all field resources and office personnel via phone calls, IM, radio, and emails. Generating proper service orders based communications from both field and office resources. Monitor PA1Call tickets, phone calls, and emergency orders in a timely manner. Clear communication with fellow dispatchers and dispatch administrators when discussing day-to-day operations, any dispatcher handovers, and checking with next day work.
- Answer off-hours phone calls from all UGI customers. Answer calls from 911/EMA centers and public utilities to facilitate emergency and incident response. Call customers if appointments are in jeopardy of being missed due to emergency response.
- Supervise and direct emergency field activity. Utilize all tools and applications to properly adhere to our Companys Emergency Response.
- Accurate and timely entry of all relevant data pertaining to our callout database, emergency order log, matrix events, manual order entries, and any emergency event timelines. Assist fellow dispatchers if the workload is high along with filling required open shifts.
Knowledge, Skills and Abilities
- Strong supervisory and internal and external customer contact skills.
- Strong organizational and creative problem-solving skills.
- Requires a high degree of quick independent judgement decision making.
- Ability to direct field resources to respond to high-priority incidents.
- Ability to plan and adjust quickly based on changing weather, customer needs and available manpower all while focusing on public and employee safety.
- Ability to supervise and direct area personnel in remote locations under stressful conditions.
- Strong verbal and written communication skills.
- Knowledge of Mobile Dispatch, UGI Mainframe, SAP, Intellishift, SIAS/Digtrack, PA1Call, LiveOps, ESRI, Emergency Log, Callout Database, ARCOS, and all Central Dispatch applications.
- Strong PC skills including all forms of Microsoft Office.
- Understanding of UGI distribution system, local EMA/911 personnel including police and first responder response procedures, area callout procedures, PA PUC regulations including Chapter 56 and Act 201, emergency response procedures for operations and gas control staff, DOJM work management system/SAP and a sound understanding of all municipalities in all of the UGI service territories.
- Maintain a positive attitude.
Education and Experience
- High School Diploma or equivalent.
- Associates degree (preferred) or 2 - 5 years experience in gas utility operations (preferred).
We offer comprehensive benefits, some of which are:
- medical, prescription, dental, vision, life insurance
- disability plans
- 401(k) matched savings plan
- paid vacation
- company stock purchase program
- wellness programs
- tuition reimbursement
- paid parental leave
- paid volunteer time
- adoption assistance
UGI Utilities, Inc. is an Equal Opportunity and Affirmative Action Employer. As such, the Company abides by the requirements of the Executive Order 11246, 41 CFR 60-741.5(a), and 41 CFR 60-300.5(a). The Company does not discriminate on the basis of race, color, sex, national origin, disability, age, gender identity, veteran status, or any other legally protected class in its practices.
Successful applicants shall be required to pass a pre-employment drug screen as a condition of employment, and if hired, shall be subject to substance abuse testing in accordance with UGI policies.
As a federal contractor that engages in safety-sensitive work, UGI cannot permit employees in certain positions to use medical marijuana, even if prescribed by an authorized physician. Similarly, applicants for such positions who are actively using medical marijuana may be denied hire on that basis.
Candidate Profile
Qualification High School
Job Benefit(s)
Life Insurance Wellness Programs Tuition Reimbursement
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