Manager - Tax & Compliance

Manager - Health & Wealth

At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.

We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social Responsibility.

Position Summary :

The H&W leadership team has responsibility for delivery of the national TotalSource Health and Wealth programs enabling clients to focus on their core activities, maximizing value and effectiveness across the full range of HR programs, thereby creating a more strategic HR delivery to their workforce. These programs include group medical, dental, vision, life insurance, disability, voluntary, ancillary (i.e., Spending/Savings, Health Advocacy, EAP, Perks) and MEP/401k Retirement Plan. Drives the design and delivery of ADP TotalSource's Health and Wealth services and ensuring services are provided in alignment with quality and service standards, and in compliance with applicable laws (Federal, State and local). Manage large complex relationships with external parties, including insurance, brokerage, consulting, recordkeeping, audit, legal and investment vendors, to ensure procedural and fiduciary requirements of the plans are met and to conduct periodic RFPs to negotiate state of the art services and competitive pricing on behalf of clients and WSEs. Work with the governing Committees of the Health & Wealth plans and other TotalSource leadership to drive strated, design, service enhancements and fiduciary oversight. offering supports over 500k worksite employees and Health premiums exceeding 3.5b in revenue and over 4.5b of 401k/MEP assets.

Essential Duties & Responsibilities :

• Manage Daily Activities - manage associates responsible for achieving internal and external service and operational standards. Monitor cases, service level agreements (SLAs) and client satisfaction. Utilize call monitoring, tNPS, NPS, A2A and additional channels to identify opportunities for coaching and ability to perform at set standards. Serve as point of escalation for items requiring additional support and oversight.
• Process Improvement - Analyze operational workflows and processes and develop standards, policies and procedures. As applicable, partner with and maintain relationships, resources and operational controls with offshored resources to ensure world class service and achievement of targeted performance standards. Drive continuous process development, improvements and refinement, including development of standards that drive excellence, measurable results, scale and consistency. Ensures staff training is completed to capitalize on standardized processes and service standards.
• Talent Development & Engagement - Lead and inspire team (including offshored and contingent associates) to deliver exceptional quality service to clients on health and wealth activities. Drive associate engagement, retention, talent/career development, performance coaching and appropriate programs to enhance the service experience and technical expertise. Handle personnel duties for department including selection recommendations for salary increases and promotions.
• Financial Management and Budgeting - develop staffing models and refinement including creation of hiring profiles for all functions, new hire training & assimilation programs. Set and ensure adherence to financial components including overtime, contingent workforce resources and business expenditures.
• Compliance/Risk Management - Risk mitigation through development and application of effective controls, communications, reporting and checks & balances to reduce financial exposure and liability. Ensure compliance with Unemployment laws, EE0-1 Reporting, CA & IL Pay data, and any other applicable city, county, state, and federal laws.
• Strategy and Business Advancement - Partner with business development, sales and strategy to identify service and product offering, pricing and definition. Participate in enhancement projects to improve customer service and retention.
• Leader of Leader - develop leadership talent with multiple functions and product/solution delivery. Responsibilities of managing and directing multiple service centers in addition to responsibilities of Talent Development & Engagement.
• Vendor Relationship Management - manage plan operations and services. Leads relationships with vendors as appropriate (Health carriers, ancillary providers, MEP/Retirement Plan). Works with vendor on identified areas of opportunity contributing to continuously improving performance excellence.
• Call Center Management - Manage workflow of Representative team towards successful delivery of service.

Education & Certification Requirements:

• A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include:
  
  • Experience noted above OR
  • Military experience where skills including teamwork, adaptability, organization, and follow-through will help you build team and client relationships, identify solutions, and achieve success.
• Major Area of Concentration is 1Business Administration, Health & Wealth disciplines (HealthCare, Retirement/Investments, and Human Resources).
• Other Education requirements are GBA, RPA, CEBS, SHRM-CP/SCP, QKA a plus.

Experience:

• 3-5 Years of Directly related leadership experience.

YOU'LL ALSO LOVE WORKING HERE BECAUSE YOU CAN:

• Belongby joining one of nine Business Resource Groups to connect globally with networks and allies who share common interests and experiences.
• Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.
• Focus on your mental health and well-being.We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
• Join a company committed to giving backand generating a lasting, positive impactupon the communities in which we work and live.
• Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.

What are you waiting for? Apply now!

Jobs.adp.com

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ t o learn more about ADP's culture and our full set of values.

#LI-BS1 #LI Hybrid

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP's culture and our full set of values.