Market Research Interviewer 1

Market Research Interviewer 1

Job Title:

Market Research Interviewer 1

Job Description

GENERAL DESCRIPTION:
In this position, the Data Collection Interviewer will be responsible for making outbound calls to customers (households and businesses) and conducting market research studies with them via the telephone.

Title: Market Research Interviewer (Part-Time)

Location: USA Greenville SC - 2006 Wade Hampton III

REIMAGINE YOUR CAREER

Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns Worlds Best Workplaces, Happiest Employees, and Best Companies for Career Growth awards every year? Then a Customer Service Representative (On-Site) position at Concentrix + Webhelp is just the right place for you!

As a Market Research Interviewer (Part-Time), youll join an organically diverse team from 70+ countries where ALL members contribute and support each others success and well-being, united as our game-changers. Together, we help the worlds best-known brands improve their businesses through exceptional customer experiences (CX), ongoing innovation, and the most cutting-edge technologies. And due to continued growth, were looking for more talented people to join our purpose, people as passionate about providing exceptional customer service experiences as we are.

CAREER GROWTH AND PERSONAL DEVELOPMENT
This is a great opportunity to reimagine an all-new career journey and develop friends for life at the same time. Well give you all the training, technologies, and continuing support youll need to succeed. Plus, at Concentrix + Webhelp, theres real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! Thats why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career youve always envisioned.

WHAT YOU WILL DO IN THIS ROLE

As a Market Research Interviewer (Part-Time) at Concentrix, you will:

• Conduct scripted/verbatim telephone interviews, using Computer Assisted Telephone Interviewing (CATI) system.
• Accurate documentation of sample dispositions using Sample Management System (SMS).
• Follow standard interviewing procedures established by Convergys Marketing Research and/or the client.
• Utilize proper probing and clarification techniques for open-ended questions.
• Perform additional specialized/clerical tasks as assigned by the Data Collection Manager

This role is the perfect opportunity for retirees, students, homemakers, and anyone interested in part-time customer service roles.

YOUR QUALIFICATIONS

Your passion for doing good for other people will help you bond with your customers and your team.You will actively listen and troubleshoot to provide a great customer experience. Yourattention to detail, ability to think outside the box, excellent communication, and passionwill help you excel in this role.Other qualifications for our Market Research Interviewer (Part-Time) role include:

• Must be able to pass a 7-year criminal/misdemeanor background check
• High School Diploma or GED
• Must be eligible to work in the US
• Must be proficient with Microsoft Office products
• Must be able to multi-task in a fast-paced environment.
• Must have a positive telephone personality, along with strong communication and listening skills.

WHATS IN IT FOR YOU

One of our company's Culture Beliefs says, We champion our people. Thats why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And well invest in YOU to aid in your career path and in your personal development. In this role, youll also be provided with:

• $15/hour; Shift Premium: $.75 after 7:00pm Monday through Friday; $1.00 all day Saturday
• Paid training and performance-based incentives
• Lucrative employee referral bonus opportunities
• Company networking and leadership opportunities with organized groups in the following topics: Professional Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), and Health and Wellness
• 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
• Health and wellness programs with trained partners to help promote a healthy you
• Mentorship programs that support your rewarding career journey
• A modern, state-of-the-art office setting with advanced technologies and a great team
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
• Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more

REIMAGINE THE BEST VERSION OF YOU!

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 400,000 game-changers around the globe call Concentrix + Webhelp their employer of choice

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. These are not intended to be a comprehensive list of all responsibilities, duties, or skills.

Location:

USA Greenville SC - 2006 Wade Hampton - Bldg III

Language Requirements:

Time Type:

Part time

?Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

Eligibility to Work:

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position.Must reside in the United States or have a valid U.S. address for residence.

Where Job May be Performed:

Currently, this position may be performed only in the states listed here.

Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.

For more information regarding your EEO rights as an applicant, please visit the following websites:

English

Spanish

To request a reasonable accommodation please click here.

If you wish to review the Affirmative Action Plan, please click here.