Patient Transport Operations Manager

Unit Description:

Grow your career and develop a team that shares your desire to make a difference!

Sodexo is seeking a Patient Transport Manager, Operations Manager 2for Stanford Health located in Palo Alto, CA.

Stanford Health is a prestigious and celebrated healthcare innovator responsible for some of the most important medical advances of the 20th century, and this legacy continues today. With a focus on technology balanced by humanism, they have translated groundbreaking discoveries into novel treatments that are world renowned!

Bring your expertise managing soft facility services within healthcare operations to this 750-bed hospital that is uniquely Stanford. Your knowledge of Patient Transportation, Patient Equipment Management Solutions (PEMS), Service Response Center (SRC) programs and Environmental Services (EVS) will help achieve the first-class results we are seeking.

Sodexo's Patient Transport and Service Response Center teams work to ensure exceptional patient care/satisfaction at our healthcare client locations, partnering with them to deliver innovative solutions. These teams also have responsibility for driving client satisfaction by providing stellar customer service via effective communication with all levels of hospital staff, as well as follow-through with action items that impact both client and patient satisfaction.

The successful candidate will:

• Manage a large team of 100+ union employees and a team of 4 supervisors to effectively maintain and inspect patient transport equipment, as well as related logistics, documentation and reporting;
• Create a positive patient experience by setting the tone and culture of patient expectations and satisfaction
• Respond to and/or managing calls through the Service Response Center;
• Provide a clean and safe environment for patients, visitors and staff;
• Work with the Environment of Care Committee and Infection Prevention Director;
• Effectively manage the Unit Operating System.

Is this opportunity right for you? We are looking for candidates who have:

• experience improving patient satisfaction, and driving compliance to HCAHPS, and Joint Commission.
• knowledge of patient care services in a healthcare setting;
• SRC or call center experience;
• in depth knowledge of quality control systems such as EPIC
• a basic understanding of EVS and Housekeeping services;
• experience with vendor and contract management, as well as union and contract negotiations;
• the ability to analyze data, present and effectively communicate to all levels within the organization
• experience effectively managing projects within agreed upon timelines;
• strong financial acumen and budget management experience;
• a high level of proficiency with computers and other technology;
• strong leadership skills and the ability to work independently to drive program compliance
• 3-5 years previous operations management experience in soft facility services, such as patient transport or Service Response Center experience in a hospital or healthcare environment

Sodexo offers a full array of benefits including paid time off, holidays, medical, dental, vision, 401K and access to ongoing training and development programs, tuition reimbursement, plus health and wellness programs.

Employees who work at this location are required to befully vaccinated against COVID-19 as a term and condition ofemployment, absent a legally required exception, and arerequired to report their vaccination status and provide proofof vaccination.

Not the job for you?
At Sodexo, we offer Patient Transport positions in Healthcare and Senior Living locations across the United States. Continue your search for Patient Transport jobs.

Working for Sodexo:
How far will your ambition, talent and dedication take you? Sodexo fosters a culture committed to the growth of individuals through continuous learning, mentoring and career growth opportunities.

What We Offer:

Sodexo offers fair and equitable compensation, partially determined by a candidate's education level or years of relevant experience. While the budgeted range for the position is posted, Sodexo salary offers are based on a candidate's specific criteria, like experience, skills, education and training.

Qualifications & Requirements:

Basic Education Requirement - Bachelors Degreeor equivalent experience

Basic Management Experience - 3 years

Basic Functional Experience - 3 yearswork experience in functional areas such as call center technology, computer applications, process improvement, or related areas

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.