Automotive Service Client Care Specialist

Automotive Service Client Care Specialist

Herb Chambers Lexus of Sharon is seeking a full-time, self-motivated Customer Service representative to join our dealerships Business Development Center.

This position will be responsible for handling Service leads, inbound phone calls and customer retention.

Immediate Opening Available

Job Responsibilities:

• Receive inbound service calls
• Contact present customers (phone, email) to maintain and improve customer loyalty
• Develop a pipeline of service opportunity leads through networking, cold calling, and referrals
• Work with service and sales department to increase service traffic
• Stay up to date on active service specials and ongoing Lexus manufacture recalls
• Properly inform and advise customers on what to expect with their service appointments
• Outstanding Customer Service

Benefits Include:

• Health Insurance
• Dental Insurance
• Vision, Life, Disability Insurance
• 401k plan company matching
• Paid vacation
• Professional work environment, with job training and advancement opportunities
• Great opportunities for advancement within our stellar organization

Apply today!

• Auto dealership Service or Business Development Center (BDC) experience is a plus!
• Superior communication and customer service skills
• Solid working knowledge of the Internet and CDK
• Maintaining a positive, can-do attitude
• High School Diploma or equivalent