MedSpa Manager

An established, high-performing medical spa is seeking a hands-on leader to oversee daily operations, elevate the client experience, and drive business performance. This role blends operational leadership, team development, and financial oversight in a fast-paced, service-driven environment.

Benefits and Compensation:

• Competitive base salary + performance-based bonus structure
• Comprehensive health, dental, and vision insurance
• Paid time off and holiday pay
• Employee discounts on services and retail products
• Professional development and training opportunities
• Career growth within a multi-location organization
• Supportive, team-oriented culture
• Exposure to advanced aesthetic technologies and treatments

Requirements & Qualifications:

• 2+ years of experience in a medical spa, dermatology, or aesthetics setting
• 2+ years of management or leadership experience
• Strong understanding of medspa operations, including retail and service workflows
• Proficiency with Microsoft Office Suite and general business systems
• Ability to work Saturdays as part of a retail/service environment
• Bachelors degree preferred (Sales, Marketing, or related field)
• Strong communication, organizational, and problem-solving skills
• Experience with EMR systems and compliance standards (HIPAA/OSHA)

Must Haves:

• Manage daily reconciliation of sales reports against third-party payment systems and resolve discrepancies
• Oversee inventory lifecycle including monthly reconciliation of professional-use products against clinician charting
• Lead daily team huddles focused on sales goals, service standards, and performance metrics
• Analyze consult-to-treatment conversion rates and implement strategies to improve close ratios
• Coordinate vendor relationships for equipment maintenance, biohazard disposal, and facility services
• Own P&L review process, identifying trends in retail/service performance and executing corrective action plans
• Drive local marketing initiatives including events, partnerships, and community engagement efforts
• Ensure EMR accuracy by auditing patient charts, consent forms, and clinician documentation
• Monitor retail shrinkage and implement loss prevention strategies
• Partner with marketing to align merchandising and promotional campaigns with revenue goals

Preferred Background & Skills:

• Experience in a high-volume, multi-location medspa environment
• Strong background in retail sales strategy and client acquisition
• Familiarity with inventory management systems (e.g., Milano or similar platforms)
• Proven ability to lead performance reviews, coach staff, and build high-performing teams
• Experience managing budgets, forecasting, and cost control initiatives
• Background in aesthetics equipment and treatment offerings (e.g., injectables, body contouring, skin treatments)
• Ability to balance client experience with revenue-driven decision making