EMS Ground Dispatcher

EMS Ground Dispatcher

Job Summary

This position will partner with internal and external clinical teams when securing transportation for patients into, throughout and out of the system. This role will communicate and collaborate with ED and inpatient nurses, local and regional EMS providers, other transportation services, medical control authorities and others to ensure that best practice standards are integrated into the process of care, to monitor the effectiveness of care, and identify opportunities for improvement. This position will also focus on all external transportation of patients within our system.

Essential Functions

• Collaborate with both internal and external partners following standardized procedures and processes to plan and prioritize requests for transportation.
• Utilize logistics to monitor all traffic requests coming into, out of and between Corewell Health entities. Investigate and resolve all concerns related to transportation needs.
• Arrange and communicate all transportation requests timely and accurately.
• Responsible for quality and accurate documentation of all transportation coordination activities.
• Partner with key Mission Control stakeholders to ensure proper management of throughput is maintained.
• Ability to create and maintain professional relationships with multiple levels for internal and external customers.
• Demonstrates commitment to patient and team member safety. Considers safety as the primary factor in all decisions.

Qualifications

• Required High School Diploma or equivalent

• 2 years of relevant experience EMS Required

• LIC-Emergency Medical Technician (EMT) - STATE_MI State of Michigan preferred

#nonclinicalwest

Primary Location

SITE - Butterworth Hospital - 100 Michigan St - Grand Rapids

Department Name

Mission Control - GR

Employment Type

Full time

Shift

Night (United States of America)

Weekly Scheduled Hours

36

Hours of Work

7 p.m. to 7 a.m.

Days Worked

Variable

Weekend Frequency

Variable weekends

CURRENT COREWELL HEALTH TEAM MEMBERS Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only.

Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.

Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.

You may request assistance in completing the application process by calling 616.486.7447.