Lead Barista

Lead Barista

Compensation Type: Hourly Highgate Hotels:

Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. www.highgate.com.

Location:

AC Honolulu, HI

Overview:

The Lead Barista is responsible for accepting payment for food and beverages and making proper change for guests and fellow employees.

Responsibilities:

Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.

Comply at all times with hotel standards and regulations to encourage safe and efficient hotel operations.

Collect money and/or credit cards from guests and servers, and make correct change.

Operate the approved credit card machine.

Prepare cashier report at end of shift.

Pay out servers and service attendants tips, if applicable.

Greet and seat guests at appropriate tables in a timely manner.

Perform opening and closing duties according to established side-work checklist

Be attentive of guests needs and assist in providing a pleasant dining experience

Have a thorough knowledge of menus and current specials in all applicable outlets.

Answer the phone according to standards.

Communicate effectively and courteously over the telephone

Assist servers and host/hostess in the serving of guests, as needed.

Ensure quality control of menus with regard to cleanliness and appearance.

Ensure overall guest satisfaction.

Qualifications:

Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner

Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.

Must be able to multitask and prioritize departmental functions to meet deadlines.

Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.

Attend all hotel required meetings and trainings.

Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.

Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.

Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.

Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.

Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.

Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.

Must be able to cross-train in other hotel related areas.

Must be able to maintain confidentiality of information.

Must be able to show initiative, including anticipating guest or operational needs.

Perform other duties as requested by management.

Maintain a friendly and warm demeanor at all times.

Physical requirements:

Flexible and long hours sometimes required.

Light work - Exerting up to 20 pounds of force occasionally, and/or 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

Able to stand during entire shift.

Salary is $18.00/hourly