Program Specialist BPI II

Program Specialist BPI II

This senior role reports to the DSO BPI organization, under the umbrella of Global Finance. It is split 50%/50% between Program and Product Management. To succeed in this role, candidates must be strong in continuous improvement methodologies and have excellent technical skills to lead the product development cycle of our pricing and contracting tools across multiple BU's. The successful candidate acts as a Product Owner within a Scrum team working under Agile principles and leading the product development process from start to finish being well versed with ADP products and services. Candidates must possess excellent communication skills (written/verbal) with strong presentation and facilitation skills with the ability to interact with all levels of leadership; understanding the strategy of the company and the department to be able to transform the strategic vision into tactical initiatives with high return of investment. Must be perceptive, creative, and reliable as a problem-solver.

Responsibilities :

• Must demonstrate awareness, understanding, and support of strategic program goals and priorities. Responsible for improving overall QTC Shared Services effectiveness by identifying, recommending, and driving new programs, processes, and tools. Gains commitment, alignment and engagement in QTC Shared Services strategy.
• Ability to identify defects in QTC processes, procedures, and tools and gather the necessary data to analyse to determine the ultimate root cause(s).
• Ability to design solutions that will improve or correct defects in QTC processes, procedures, and tools. This can include the utilization of various analytical tools to streamline/redesign a process or procedure, or documenting business requirements to reduce manual tasks.
• Collaborate with QTC, and BU associates, as well as other stakeholders to review multi-departmental current state processes, procedures, or tools and as a team to develop innovative strategies to implement for multi-departmental future state improvements and new solutions. Ensure that all new products and features are rolled out with comprehensive, automated end-to-end solutions.
• Maintains a strong knowledge and high-level awareness of industry standards and best practices, applicable to QTC processes, procedures, and tools.
• Understands business needs and participates as a QTC decision maker and/or Project Lead in the implementation of new or revised ADP products, programs and /procedures. During the process, ensures alignment with the needs of the key stakeholders.
• Collaborates with QTC leadership and other key BU stakeholders to ensure QTC program(s) align to strategic initiatives to improve the client experience. Proactively communicates strategy, direction and results with QTC and BU leadership.
• Functions as the approver of record and accountable for ensuring all functional areas are represented on the project and understands the impact on the business and key stakeholders when assessing and approving changes to program scope and/or deliverables.
• Serves as liaison amongst QTC and BU leadership and other key stakeholders to gather and analyze business requirements. Accountable for the completion of the business requirements, understanding the client and associate impact, monitoring benefit realization and achieving the strategic vision of the program.
• Designs the methodology for reporting the progress of initiatives. Analyses success criteria and monitors progress as dictated by project(s) scope.
• Identify critical issues and removes obstacles to ensure successful project(s) completion. Function as the decision maker on issue prioritization and resolution.
• Responsible for ensuring the program remains within budget and reports deviations to the Team Lead.
• Responsible for the identification, development, implementation, governance, and monitoring of all processes, procedures, tools, and metrics that impact the QTC teams as well as making recommendations for improvements. Provides the framework and strategy for a quality client experience. Monitors key metrics and sponsors efforts and/or projects to address improving one or more key metrics and optimizing the field associates experience and talent development.
• Responsible for developing business cases, recommending programs for prioritization based on strategic alignment and securing funding.
• Identifies and recommends QTC Shared Services tools, initiatives and organizational structures to meet changing client and associate demands.
• Responsible for key decisions and actions in the program life cycle. Accountable for understanding the business requirements and the business impact on clients and associates. Acts as the final escalation point for the project teams when faced with possible delays, issues and conflicts.
• Background in software development with experience in product lifecycle management a nd/or program management is preferred.

• Owns product strategy and roadmap to enable an ever-evolving Agile environment.
• Owns and maintain backlog, prioritizing user stories according to budget, capacity and business needs. Ability to work in a high-speed arena with constant changes to the environment.
• Organizational and leadership abilities with excellent communication skills.
• Problem-solving aptitude with creative thinking skills. Experience or certification in Six-Sigma, Kaizen or any other continuous improvement methodologies is a plus.

Education & Experience :

• Degree or Equivalent: Bachelor's Degree
• Major Area of Concentration: Program/Product Management
• Experience: 5 years of experience to multiple field disciplines

People Management :

• Works well with multidisciplinary and international teams
• Able to work independently with little supervision (macro-management)
• Ability to deal with multiple stakeholders across several BU's with high volumes of incoming requests

Knowledge and Skill Requirements :

• Language Skills:
  • Proficient in English
  • Excellent communication skills (written/verbal) with strong presentation and facilitation skills with the ability to interact all levels of leadership
  • Ability to present ideas and concepts to senior leaders getting their buy in to implement new solutions
• Technical skills:
  • Excellent PC skills including strong knowledge of MS Office Suite.
  • SalesForce experience at user level is a plus.
  • Visio, Tableau, Power BI, VBA, SharePoint, Jive, Jira are all nice to have.
  • Agile Methodology and Principles
  • Tech savvy
  • End User Support Experience

Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity or commissions. We offer the following benefits: Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Program, Short-and Long-Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more. The compensation for this role is $55,900.00 - $113,700.00 / Year

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