Operations Manager

Operations Manager

Operations Manager

Seize your opportunity to make a personal impact as an Operations Manager leading GDIT's operations team for Enterprise IT Solutions in Colorado Springs, CO. GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career. While you help us advance the mission, we'll help advance your career.

General Dynamics Information Technology, a world leader in Defense IT Systems Integration and Services is seeking an Operations Manager to provide quality IT services. Using IT Service Management and Program Management skills and best practices the Operations Manager will manage the daily activities of over 50 IT professionals in in Colorado Springs in addition to other sites around the US and three OCONUS sites. This individual must possess strong leadership, communication, planning skills, and have a broad IT background in systems, servers, networks and hardware experience gained in managing and delivering critical IT services.

Responsibilities:

• Manage and coordinate individuals responsible for the production systems, resource management and operational project assignments.
• Ensure infrastructure components such as but not limited to Networks, Data Centers, Servers, SANs, NAS, Virtual Machines, Cloud Service Providers and storage components are optimally maintained to achieve the highest value to the customer.
• Participate in other functional areas to resolve production problems and initiate corrective actions.
• Meet expected quality of service on maintenance and deploy upgrades, enhancements, and modifications to operational systems.
• Promote and implement standards and procedures.
• Work within the established change control processes and coordinate appropriate downtime activities with internal and external consumers.
• Prepare for and respond to audits for compliance with established standards, policies, configuration guidelines and procedures.
• Maintain and expand comprehensive system hardware and software configuration database/library of all supporting documentation.
• Participate in planning and implementation of IT modernization activities, and systems integration.

Required Experience:

• 5 years of IT technical operations management experience
• A solid enterprise IT, cyber, and program management background and experience
• Effectively manage IT staff of >50
• Proven ability to communicate with Government/military personnel at all levels; impart confidence in GDIT's commitment and ability to support this program.
• Proven ability to respond effectively to urgent requests, marshal resources, and support surge requirements.
• Ability to inspire an IT team; create professional working atmosphere, provide coaching, mentoring, tracking employee performance.
• Experience in DoD IT enterprise; understanding of DoD IT directives and guidelines.

Required Technical Skills:

• Experience in managing or supporting fast-paced enterprise IT service desk, engineering teams, and operations teams.
• Responsiveness to all levels of military and diverse customer base
• Experience in Cyber (RMF, IA), networks, systems engineering

Security Clearance Level:

• Must be US Citizen
• Active TS/SCI

Required Skills and Abilities:

• Customer communication, as well as team building
• Demonstrated success improving, optimizing, standardizing, and streamlining customer support processes that yielded improvements in customer satisfaction. Demonstrated experience providing performance-based customer service support against multiple performance metrics in the Federal Government. Experience in effectively communicating with Government personnel, including agency executives.
• Security certifications IAT or IAM III

Preferred Skills:

• Current or previous experience with NORAD or other DoD components
• ITIL
• ITSM (BMC Remedy, ServiceNow, etc.)
• Computing Environment certifications are desired: VMware VCP DCV, Cisco experience in Data Center ACI, Data Center Operations, Data Center Automation, and related technologies, Nutanix. Microsoft 365, Microsoft Azure/AWS

Location:

• Colorado Springs, CO

GDIT IS YOUR PLACE:

• Full-flex work week to own your priorities at work and at home.
• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career.
• Professional growth opportunities including paid education and certifications.
• Cutting-edge technology you can learn from
• Rest and recharge with paid vacation and holidays

Work Requirements

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Years of Experience
5 + years of related experience

* may vary based on technical training, certification(s), or degree

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Certification

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Travel Required
10-25%

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Citizenship
U.S. Citizenship Required

Salary and Benefit Information
The likely salary range for this position is $92,331 - $154,211. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
View information about benefits and our total rewards program.
About Our Work

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.