IT Field Technician

We are currently looking for a full-timeIT Field Technicianto assist with metal recycling activities. This position will be based out of our Becker, MNlocation.

Essential Functions:

• Answer, evaluate, and prioritize requests for assistance from employees experiencing problems with hardware, software, networking, telephony, and other computer related technologies
• Setup and install new desktop and laptop equipment according to our standards ensuring proper installation of cabling, operating systems, and appropriate software
• Resolve the majority of technical issues without additional assistance
• Manage customer expectations through proper communication
• Provide proper follow-through to ensure issues are resolved to satisfaction
• Participate in special projects as assigned by management
• Provide after-hours, on-call emergency support as needed
• Provide support for iPhone, iPad, Android, and other electronic devices
• Document and update installation, configuration, deployment and maintenance procedures
• Promote Information Security within the business
• Install cat5 cabling or Fiber
• Install and maintain IP cameras, able to operator a man lift
• Ability to install all IT hardware

Requirements:

• Must enjoy solving a wide variety of problems on a continual basis
• Skills and experience with the use of technology in a business environment, including exposure to Help Desk support, data communications/networks, and application environments
• Ability to learn new processes and technologies
• Excellent customer service, interpersonal, organizational, and communication skills; ability to work in a fast paced, changing environment
• Knowledge of basic Active Directory administration
• Basic knowledge of TCP/IP, LAN and WAN network topology and design
• Hardware troubleshooting and build experience with HP Desktops
• Able to move PC equipment (monitors, printers, laptops, etc.) as required to complete assigned installation and troubleshooting tasks

Desired Skills and Experience:

• Excellent communication skills (written and verbal)
• Highly self-motivated
• 1st Class customer service skills
• An ability to quickly diagnose and troubleshoot software and hardware issues
• Able to work as a team and also individually
• MCP, CCENT, and A+ Certifications
• HP and Cisco software and hardware experience
• Knowledge of Cisco or other Voice Over IP systems

WE OFFER:

• Competitive salary
• Comprehensive benefits including health insurance and 401(k)
• Paid Time Off
• An ethical, responsible work culture
• A fun work environment where our teammates feel appreciated

ENVIRONMENTAL JOB REQUIREMENTS AND WORKING CONDITIONS:

The work environment and physical working characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions:

• Outdoor position in all-weather elements (hot/cold, rain/snow)
• PPE Requirement: steel toed boots, safety glasses, hard hat, high visibility clothing, ear plugs

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