Windows System Administrator

Windows System Administrator

Description

Leidos is seeking a Windows System Administrator to be part of the mission solution and help lead SSAs Digital Modernization Strategy. Join one of our high performing teams responsible for ensuring access to critical data and file shares on all levels from front-line contributors to executives. We serve the Social Security Administration (SSA) and their mission to meet the changing needs of the public, positively impacting at least 65 million American lives per month. We are a team of forward-looking professionals in need of a strong candidate with these key required skills: Customer Service, File Share Support (NTFS, Distributed File System), Incident/Ticketing System, Active Directory, and Windows Operating Systems (Windows 10/11, Windows Server 2019/2022).

If this sounds like a mission you want to be a part of, keep reading!

TEAM CULTURE

Your passion and values might be a good fit for our teams if you answer yes to the following questions:

• Are you looking for a company that puts employees first, with a focus on career, flexibility, and well-being?
• Do you enjoy collaborating with colleagues and teammates and believe that the best ideas are fostered in an inclusive environment?
• Are you searching for a team with a strong sense of ownership, urgency, and drive for daily mission success?
• Are you comfortable with proactive outward communication and technical leadership?
• Do you enjoy being a catalyst, solving complex problems, and providing innovative solutions?
• Do you have the flexibility, creativity, and resilience to pivot the mission for success?
• Do you have the courage to make tough ethical decisions with pride, transparency, and respect?

MENTORSHIP & CAREER GROWTH

Our teams are dedicated to supporting new team members in an environment that celebrates knowledge sharing and mentorship. Experienced team members will be assigned to new hires for one-on-one mentoring, collaborative reviews, and coaching on customer engagement to help each new hire successfully onboard and demonstrate their skills. Projects and tasks are assigned in a way that leverages your strengths and will help you further develop your skillset.

DAY TO DAY RESPONSIBILITIES

Every position we take is more rewarding when you know the why behind it.Know your work makes a difference to support those who need it most. If your passion is enabling life changing service to those around, you this is the place for you. Find you passion in a team environment where all members are valued regardless of contractor or employee status. Find your Why with us and take your place in our Leidos Family!!

• Troubleshoot onsite/remote user issues related to file share and data access using problem-solving and customer service skills.
• Perform Windows administration tasks including account creation, user and group assignment, and mailbox monitoring.
• Conduct diagnostic analysis and debugging for user issues involving server access, NFS share folders, data migration, and privilege granting.
• Manage configuration and daily operations of multiple shared drives.
• Assist users in accessing IT systems across various domains.
• Handle backup and restoration of shared drives, personal drives, and servers.
• Provide customer support across various communication channels (tickets, mailboxes, or diagnostic reports) including escalation support and communicate outage status.
• Deliver detailed feedback on escalated tickets to management and internal customers.
• Create technical documentation and administer Confluence or SharePoint sites.
• Brief management, customer, team, or vendors using written or oral skills at appropriate technical level for audience.
• All other duties as assigned or directed.

FOUNDATION FOR SUCCESS(Basic Qualifications)

• Bachelor's Degree in Computer Science, Mathematics, Engineering or a related field.Experience may be substituted in lieu of degree.
• Masters or Doctorate degree may substitute for required experience.

• Must be able to obtain and maintain a Public Trust. Contract requirement.
• 4+ years of combined experience providing technical support for Distributed File System, NTFS, and Share Permissions
• 4+ years of combined experience providing technical support for Windows Operating Systems (Windows 10/11, Windows Server 2019/2022), and Microsoft Active Directory.
• 2+ years of experience provide remote user customer support.

*** Selected candidatemust reside within two (2) hours of SSA Headquarters in Woodlawn, MDOR be willing to relocate prior to first day of employment

FACTORS TO HELP YOU SHINE(Required Skills)

These skills will help you succeed in this position:

• Hands-on experience administering/troubleshooting Windows Operating Systems (Windows 10/11, Windows Server 2019/2022)
• Proficiency in using incident ticketing systems (e.g., ServiceNow, HP Service Manager, Jira)
• Solid experience with Active Directory for user and group management, and problem diagnose/resolution using ADUC.
• Experience with Windows NTFS, Share Permissions, and Distributed File System.
• Experience monitoring system alerts and resolving software and hardware issues.
• Experience providing technical support and customer service directly to users.
• Excellent written and verbal communication skills

HOW TO STAND OUT FROM THE CROWD(Desired Skills)

Showcase your knowledge of modern development through the following experience or skills:

• Basic understanding of MECM/SCCM and imaging process
• Experience implementing Microsoft Windows patches and security controls.
• Experience with PowerShell, Command Shell commands, Robocopy.
• Experience restoring files using Backup Exec.
• Microsoft Certified: Windows Server Hybrid Administrator Associate or CompTIA Server+ certification.
• Working knowledge of Veritas NetBackup Software.
• Working knowledge of Microsofts OneDrive.
• Experience working with government or highly regulated customers

At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers success. We empower our teams and contribute to our communities. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business. Every position we take is more rewarding when you know the why behind it.Know your work makes a difference to support those who need it most. If your passion is enabling life changing service to those around, you this is the place for you. Find your passion in a team environment where all members are valued regardless of contractor or employee status. We are excited for you to take your place in our Leidos Family.

Are you an US citizen, US resident, or Visa candidate and think you might fit? We recommend you apply and start the conversation today! Join us in supporting our SSA contracts in Woodlawn, Maryland.

Original Posting Date:

While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Original Posting Date:

While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.