Sales Coordinator

Sales Coordinator

Hotel:

Madison Marriott

Sales Coordinator

Full time

As a Sales Coordinator you will provide a wide range of hotel administrative support to allow the property sales and event managers to keep their focus on revenue generating activities.

Your days include the following responsibilities.

• Greet visitors and answer phone calls. The phone calls vary and at any time you will be providing phone support to not only the sales & event managers but also customer and brand call center reservations and general hotel inquiries.

• Intake and process incoming lead information and reservation requests.

• Research group billing inquiries, gather data as needed, compile reports, maintain files and prepare correspondence.

• Interact with group, catering, and business travel customers in person, via email, and over the phone to qualify and assist existing and future customers.

• Maintain communication with group customers regarding the status of their group room block. This may include entering rooming lists, monitoring pick up status, reporting status of current pickup, providing cutoff date alerts and making individual rooming list reservation changes.

• Assist property managers with sales duties as needed including but not limited to initial billing inquiries, commission payments, no-show status, sales system research, brand reward point administration, and scheduling appointments.

• Assist managers with RFP responses, proposals, contracts, BEOs, and meeting arrangements.

• Send all local Convention and Visitors Bureau (CVB) request for proposals (RFPs) received by the hotel to the Hotels assigned Lead Analyst for distribution per our internal protocols.

• Assist Sales & Events Service Manager (SESM) with reservation requests and building group master accounts in the brand system.

• Upload and maintain the group files within the sales system for all group bookings at the property level. This includes ensuring signed agreements are uploaded when all bookings are turned to definite bookings.

• Maintain inventory and create printed and electronic collateral to include coupons, flyers, and branded sales and marketing pieces.

• Maintain all social media accounts for the hotel with a minimum of four (4) postings per month to all channels. This includes responding to all comments and reviews on social. Complete brand required Sprinklr training for social media.

• Participate in Sales Department meetings.

• Provide additional administrative assistance as directed within the department or the hotel at large.

• Any other work as requested.

Required Experience:

Minimum one (1) year of experience in customer service or clerical experience.

Preferred Experience:

Prior hotel sales office experience, particularly working in a fast-paced environment.

Required Education:

High School diploma or equivalent

Preferred Education:

Associate or bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major.

Required Technology Experience:

Proficient in Microsoft Office

Preferred Technology Experience:

Experience with Sales System (Delphi.fdc or CI/TY) and the brands PMS (OnQ, Opera, etc.)

Travel:

Less than 5% travel requirement.

Must possess a valid drivers license and reliable transportation and the ability to run off-property errands with minimal notice.

Physical:

Up to 8+ hours sitting at a desk and computer work.

Other:

Excellent written and oral communication skills. Ability to effectively multi-task.

Competencies:

(38) ORGANIZATIONAL AGILITY

Knowledgeable about how organizations work; knows how to get things done both through formal channels and the informal network; understands the origin and reasoning behind key policies, practices, and procedures; understands the cultures of organizations.

(15) CUSTOMER FOCUS

Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.

(33) LISTENING

Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he/she disagrees.

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When youre an Atrium Associate, youre a part of a crucial workforce providing the ultimate Home Away From Home for our guests. We know that it takes a lot of time and effort to provide these exceptional experiences, so we reward your efforts with a competitive compensation plan and other benefits and perks that allow you to offer your best to our guests. These benefits include:

• Daily Pay
• Significant Travel Discounts on Marriott and/or Hilton properties
• 401k Plans
• Medical Insurance
• Other property specific benefits

Plus, we make sure you can grow your career the way you want to through Internship programs, training and development and over 80 hotels that offer incredible opportunities for career driven associates.

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Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

Atrium Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Atrium Hospitality brinda igualdad de oportunidades de empleo a todos los empleados y aplicantes de empleo y prohbe la discriminacin y el acoso de cualquier tipo sin distincin de raza, color, religin, edad, sexo, origen nacional, estado de discapacidad, gentica, estado de veterano protegido, orientacin sexual, gnero de identidad o expresin, o cualquier otra caracterstica protegida por las leyes federales, estatales o locales. Esta poltica se aplica a todos los trminos y condiciones de empleo, incluido el reclutamiento, la contratacin, la colocacin, la promocin, la terminacin, el despido, el retiro, la transferencia, las licencias, la compensacin y la capacitacin.

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