Customer Business Manager II

LOCATION:Glendale, KY

What you will do

Facility management of a newly constructed electric vehicle battery manufacturing plant. This is a performance based, 12-year, O&M contract providing hard services of MEP equipment within the facility, excluding the manufacturing and production equipment. The objective is to maintain a seamless environment by assuring that equipment is performing to specifications to facilitate uninterrupted manufacturing and administrative functions.

How you will do it

The Facilities Manager is responsible for the hard services of the facility, manages the client relationship, directly leads a team of technical staff and scheduler/planners, plans preventative maintenance, repairs, lifecycles and develops and manages budgets. A great amount of attention to managing the customer expectations is required along with transparent communication. The role requires coordination and oversight of work with technical trades and engineers.

KEY SKILLS AND RESPONSIBILITIES:

Specific duties include the following:

• Customer service mindset with very strong communication and people skills.

• Impeccable attention to detail.

• Able to delegate tasks, meet deadlines and keep the team accountable.

• Serve as a role model, mentor, and valued resource.

• The ability to comprehend contract terms and performance requirements and work closely with the customer to ensure alignment with contract requirements and operational policies.

• Keep penalties to a minimum by managing rectification response times.

• Assure that the quality of information entered into the CMMS is sufficient.

• Administer the documentation requesting extensions and relief for repair work.

• Support the develop of monthly performance reports.

• Review and proactively establish procedures.

• Oversight of the day-to-day and long-term work activities.

• Manage supervisors and staff which includes hiring, promoting, recognition, performance improvement plans, and monitors performance objectives.

• Train project employees and administer JCI policies, procedures, and standards to ensure that JCI employees have the required technical, interpersonal skills and morale to meet and exceed the expectations of the Customer.

• Provide technical and management guidance to the team.

• Ability to read blueprint and as-built drawings.

• Ensure all Operations & Maintenance (O&M) work is performed in accordance with the Technical Provisions and approved documents.

• Manage and support change order requests.

• Post construction warranty management.

What we look for

• Bachelors degree in electrical or mechanical Engineering or equivalent. experience in a Facility Management discipline with 10 years or more experience

• Five years of HVAC, Facilities, Housing or a parallel industry.

• Two years of management leadership experience.

• Prefer BOMA and/or IFMA designation (RPA/CFM).

• Directing, planning, developing, and implementing strategic and operational plans.

• Management of multi-disciplinary teams and working groups.

• Leading customer meetings.

• Managing to meet contract technical requirements.

• Developing a team culture oriented to Customer Satisfaction and Continuous Improvement.

• Accomplishing preventive maintenance management and repairs for HVAC, Boilers, Chillers, Pumps, CRAC Units, electrical systems, fire alarm systems, security systems, and building automation systems.

• Knowledge of the following trades/skills: electrical, HVAC, plumbing, carpentry, and general building maintenance.

• Working on mission critical projects.

• Knowledge of OSHA codes and regulations.

Who we are

Johnson Controls is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit www.johnsoncontrols.com/tomorrowneedsyou.

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.