FHA Mortgage Servicing - Customer Service
Leidos
Indianapolis, IN 46250
Posted 10 months ago
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Job Type(s)
Part Time
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Industry
Banking, Loans
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Job Description
FHA Mortgage Servicing-Customer Service (Part-Time)
Description
Leidos is seeking Part-Time Customer Service Representatives with loss mitigation or other mortgage servicing experience at the FHA Resource Center in our Indianapolis, INoffice.
Our Leidos Mortgage Customer Service team supports the US Department of Housing and Urban Development (HUD), Office of Single-Family Housing in their Mission to create strong, sustainable, inclusive communities and quality affordable homes for all.
As a Mortgage Servicing Customer Service Representative, you will make a difference in the lives of others, while expanding your knowledge of Federal Housing Administration (FHA) mortgage policies and procedures.
We offer a variety of flexible schedules, with a minimum of 25 hours, Monday through Friday between the hours of 9 am and 8 pm ET.
As a Mortgage Servicing Customer Service Representative, you will:
Provide excellent customer service, answering a variety of calls and emails from the mortgage servicing industry and the public on FHA guidelines and procedures
Use your knowledge of mortgage servicing to locate answers in a knowledge database to acknowledge clients requests
Follow standard operating procedures for various topics, systems, and contact channels
Document all of your contacts in a database
Keep up to date on FHA mortgage processes and procedures
To be a successful Mortgage Servicing Customer Service Representative, you will possess:
The capability to navigate multiple computer systems and applications, and utilize search tools to provide information to our clients
Excellent time management skills and dependability
Strong verbal and written communication skills
Required Qualifications:
High School diploma or GED
At least 2 years of mortgage servicing work history (e.g. loan servicing specialist, loss mitigation specialist) plus an additional year of customer service or contact center experience
Ability to obtain a Public Trust Security clearance, which includes a credit check and background investigation
Ability to work (at a minimum) on Monday and Tuesday
Desired Qualifications:
Contact Center experience (omnichannel)
Bilingual (Spanish/English), verbal and written
FHA knowledge/experience
Come join our rapidly growing team and enjoy these benefits:
Access to benefits on day one including medical and dental insurance, 401K, Life, AD&D, and Voluntary Disability plans
Paid Time Off (PTO) accrued based on Leidos policy
Ten paid holidays per year
Ongoing training to promote your success
Tuition reimbursement is based on Leidos' policy
Discounted Leidos stock purchase and other Employee Discounts
**The pay for this position is $18-$20 per hour.**
This position is covered under the Service Contract Act and is subject to minimum wage demands as well as the minimum Health and Welfare benefits. Leidos will ensure that all provisions are met through their wages and benefits.
HUDFHA
Pay Range:
Pay Range -The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
Original Posting Date:
01/17/2024While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
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Candidate Profile
Qualification High School
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Job Benefit(s)
Flexible Schedule Dental Insurance Paid Holidays Flexible Schedules Paid time off Tuition Reimbursement