Customer Service/Healthcare Representative (On Site) English and Bilingual: English/Spanish

Job Title:

Customer Service/Healthcare Representative (On Site) English and Bilingual: English/Spanish

Job Description

As a Customer Service/Healthcare Representative (On Site) English and Bilingual: English/Spanish, you represent one of our leading healthcare clients, assisting members with their insurance related invoicing needs. Responsibilities include providing a positive and welcoming experience to members, being empathetic and answering their inquiries thoroughly and professionally.

Title: Customer Service/Healthcare Representative (On Site) English and Bilingual: English/Spanish

Location: USA Greenville SC - 2006 Wade Hampton III

**Applicants need to have a minimum of 2 years call center experience for this role. Experience in healthcare is a plus.**

REIMAGINE YOUR CAREER

Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns Worlds Best Workplaces, Happiest Employees, and Best Companies for Career Growth awards every year? Then a Customer Service/Healthcare Representative (On Site) English and Bilingual: English/Spanish position at Concentrix + Webhelp is just the right place for you!

As a Customer Service/Healthcare Representative (On Site) English and Bilingual: English/Spanish, youll join an organically diverse team from 70+ countries where ALL members contribute and support each others success and well-being, united as our game-changers. Together, we help the worlds best-known brands improve their businesses through exceptional customer experiences (CX), ongoing innovation, and the most cutting-edge technologies. And due to continued growth, were looking for more talented people to join our purpose, people as passionate about providing exceptional customer service experiences as we are.

CAREER GROWTH AND PERSONAL DEVELOPMENT
This is a great opportunity to reimagine an all-new career journey and develop friends for life at the same time. Well give you all the training, technologies, and continuing support youll need to succeed. Plus, at Concentrix + Webhelp, theres real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! Thats why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career youve always envisioned.

WHAT YOU WILL DO IN THIS ROLE

As a Customer Service/Healthcare Representative (On Site) English and Bilingual: English/Spanish at Concentrix + Webhelp, you will:

• Assess all in-bound calls to accurately and efficiently address members needs by maintaining a strong customer focus.
• Communicate with members in a warm, helpful and professional manner while simultaneously building credibility and rapport.
• Be patient and compassionate while working as a team player and using all your available resources to provide the best outcome to the member.
• Be efficient in navigating multiple systems.
• Participate in ongoing training and self-development.
• Maintain regular attendance and punctuality as scheduled and adhere to all company time and attendance policies.
• Participate in activities designed to improve customer satisfaction and business performance.
• Deliver exceptional customer experiences.

YOUR QUALIFICATIONS

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service/Healthcare Representative (On Site) English and Bilingual: English/Spanish role include:

• High school diploma or GED is required (college degree preferred)
• Must be at least 18 years of age
• Two years of call center experience required (healthcare experience preferred)
• Ability to work in a fast- paced environment with extreme attention to detail and ownership
• Advanced computer proficiency (including knowledge of windows-based applications)
• Excellent written and verbal communications and typing skills (30 WPM) required
• Ability to work 40 hours/wk. and attend all training sessions
• Demonstrate excellent communication skills and abilities to have critical conversations with individuals while maintaining a professional environment

WHATS IN IT FOR YOU

One of our company's Culture Beliefs says, We champion our people. Thats why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And well invest in YOU to aid in your career path and in your personal development. In this role, youll also be provided with:

• $17.00/hr
• Bilingual Differential for Spanish
• Paid trainingand performance-based incentives
• Lucrative employee referral bonus opportunities
• Company networking and leadership opportunities with organized groups in the following topics: Professional Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), and Health and Wellness
• 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
• Health and wellness programs with trained partners to help promote a healthy you
• Mentorship programs that support your rewarding career journey
• A modern, state-of-the-art office setting with advanced technologies and a great team
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
• Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more

REIMAGINE THE BEST VERSION OF YOU!

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 400,000 game-changers around the globe call Concentrix + Webhelp their employer of choice.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. These are not intended to be a comprehensive list of all responsibilities, duties, or skills.

Location:

USA Greenville SC - 2006 Wade Hampton - Bldg III

Language Requirements:

Time Type:

Full time

?Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

Eligibility to Work:

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position.Must reside in the United States or have a valid U.S. address for residence.

Where Job May be Performed:

Currently, this position may be performed only in the states listed here.

Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.

For more information regarding your EEO rights as an applicant, please visit the following websites:

English

Spanish

To request a reasonable accommodation please click here.

If you wish to review the Affirmative Action Plan, please click here.