User Experience Strategist, Specialist

UX Strategist - Mobile Strategy and Design

Create the next generation of digital experiences for Vanguard clients

Our company mission is to take a stand for all investors, to treat them fairly, and to give them the best chance for investment success. The Client Experience and Digital department promises to create meaningful world-class experiences that exceed client expectations, positioning Vanguard as the trusted financial partner and industry disruptor.

As a UX Strategist, you will champion user experiences that satisfy client needs and drive the business forward. You will shape the strategic vision and provide input on every aspect of UX, from research and concept to information architecture and UI design. You will partner with product and technology leads to establish, execute and convey the vision for the next generation of native experiences at Vanguard.

Your impact will reach far beyond our clients and our business to set world-class standards for the industry as a whole.

This role:

• Creates user experience interface architecture strategies, and leads program-level initiatives to meet business and marketing goals. Leverages research, conceptualization, visual design, information architecture to resolve complex issues.

• Works with cross-divisional teams to coordinate and deliver design, prototype, and documentation to improve the user experience. Presents and recommends solutions to senior leaders, internal partners, and stakeholders.

• Researches the latest technology and devices including programming languages, network infrastructure, processes, web and mobile application development to produce efficient interactive solutions.

• Uses qualitative and quantitative analysis techniques to continually improve the user experience. Analyzes data and user feedback in order to make critical design decisions.

• Collaborates with cross-divisional teams and product owners to define user and business requirements. Partners with the development team through to execution.

• Participates in special projects and performs other duties as assigned.

A design experience that delivers

The Retail Client Experience and Digital strategic priority aims to provide Vanguard clients with a best-in-class experience that reflects intelligent, purposeful design. We take a client-centric approach by orienting around journeys a clients end-to-end experience when performing a certain task - while demonstrating human-centered design and rapid experimentation to create digital experiences that exceed expectations

What it takes:

• Undergraduate degree or equivalent combination of training and experience in a creative or technical field. Graduate degree preferred.

• Minimum five years industry/field experience.

• Interactive web design experience.

• Expert in all areas of user experience design (information architecture, interaction design, visual design, prototype engineering, content, user experience).

• A high degree of creativity, empathy, passion, and problem-solving ability.

• In-depth knowledge of market research, competitive landscape, and test methods (A/B, multivariate testing). Experience using data (both quantitative and qualitative) analysis techniques to inform design.

Specializations thatll make an impact:

• Proven experience solving complex communication problems and crafting world-class experiences for large-scale programs.

• Expert communication skills (storytelling and visualization) and the ability to get buy-in on those ideas within a large organization.

• A deep understanding of user experience design (architecture, design, development and analysis).

• Proven ability to lead a team and program level initiatives to success.

• Ability to turn failures into successes.

Special Factors: This role is part of our hybrid work model with Tuesdays- Thursdays required in our offices and Mondays and Fridays remote.

Special Factors

Sponsorship

Vanguard is not offering visa sponsorship for this position.

About Vanguard

We are Vanguard. Together, were changing the way the world invests.

For us, investing doesnt just end in value. It starts with values. Because when you invest with courage, when you invest with clarity, and when you invest with care, you can get so much more in return. We invest with purpose and thats how weve become a global market leader. Here, we grow by doing the right thing for the people we serve. And so can you.

We want to make success accessible to everyone. This is our opportunity. Lets make it count.

Inclusion Statement

Vanguards continued commitment to diversity and inclusion is firmly rooted in our culture. Every decision we make to best serve our clients, crew (internally employees are referred to as crew), and communities is guided by one simple statement: Do the right thing.

We believe that a critical aspect of doing the right thing requires building diverse, inclusive, and highly effective teams of individuals who are as unique as the clients they serve. We empower our crew to contribute their distinct strengths to achieving Vanguards core purpose through our values.

When all crew members feel valued and included, our ability to collaborate and innovate is amplified, and we are united in delivering on Vanguard's core purpose.

Our core purpose: To take a stand for all investors, to treat them fairly, and to give them the best chance for investment success.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.