Customer Service Representative

Customer Service Representative

We are currently look for Customer Service Representatives for our Plymouth, Michigan office.This position is 100% in the office.This position will provide complete customer account management pertaining to any and all customer issues including communication of customer account issues and proactive communication of customer capacity, as well as soliciting freight where needed.

Responsibilities:

• Enter orders in an accurate and timely manner
• Schedule appointments for entered orders via phone, email, or customer websites
• Follow-up on loading and delivering of orders / track & trace
• Monitor detention times on pickup and delivery of orders
• Obtain billing / accessorial information for orders as needed
• Monitor customer trailer pools
• Understand and monitor committed customer lanes and volumes
• Accept/reject, and update EDI data
• Track, post and communicate service results
• Index and image orders and related customer service materials
• Plan areas to match available freight with available trucks
• Post available trucks needing covered and loads needing to be brokered
• Make phone calls necessary to solicit freight or cover available loads
• Use customer tracking websites
• Monitor, call, email, and process freight solicitation boards
• Complete daily checklists and turnover ensuring all work is complete
• Other duties as assigned

Qualifications:

• High school diploma required. Associate degree preferred.
• One to two years of related customer service experience required.
• One year of experience in transportation.
• Ability to read, write, comprehend. and follow-through on simple instructions, short correspondence, and memos.
• Strong verbal and written communication skills.
• Knowledge of geographical areas across the United States.
• Ability to deal with problems involving variables in standardized situations.
• Knowledge transportation software to process orders and enter data, Microsoft Excel, Word, Outlook.
• Ability to multi-task.

Plastipak is an Equal Opportunity Employer

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