Customer Success Manager
OPENLANE
Moncton, NB B1C
Posted 10 months ago
-
Job Type(s)
Temporary
-
Industry
Customer Service
-
Job Description
Customer Success Manager
Territory: New Brunswick.
Moncton based preferred
Who We Are:
At AFC (Automotive Finance Corporation) we fuel the entrepreneurial dream in our community. For more than 30 years, weve been committed to making dreams come true for independent car dealers. AFCs finance solutions work with more than 12,000 independent dealerships across North America freeing up cash flow to give them more time to focus on building their business. Our solutions amplify purchasing power so dealers can stock their dealership lot with vehicles their customers seek.
AFC is proud to be a subsidiary of OPENLANE. AFC's core business complements the other business units within the OPENLANE group of companies. For more information, visithttps://corporate.openlane.com/.
What We Offer:
Competitive pay
Medical, dental, and vision benefits
Immediately vested RRSP with company match
Paid Vacation, Personal, and Sick Time
Employer paid short-term disability and life insurance
Employer paid Leap into Service Day to volunteer
Tuition Reimbursement for eligible programs
Opportunities to expand your skill set and share your knowledge ross a publicly traded, global organization
Company culture of internal promotions, diverse career paths, and rapid advancement?
Were Looking For:
AFC is seeking a Relationship Specialist who enjoys and is energized by building relationships through meaningful interactions with both with current and prospective customers. The Relationship Specialist is instrumental in elevating customer relationships and attracting new business. The Relationship Specialist will grow AFC revenue by increasing the number of customers, expanding the diversification of the branch portfolio, and driving greater penetration of AFCs financial products. Portfolio management, loss prevention, and risk management are core job functions. The Relationship Specialist will spend approximately 30% of their time securing new business. The remaining 70% of time will be spent servicing customer portfolios. This person will have a strong understanding of portfolio management, risk, and new business development.
You Are:
Focused on Elevating Relationships: you believe integrity and honesty build long lasting relationships; connecting deeply with your customers, celebrating their wins, and supporting them through their struggles.
Powered by Passion: youare obsessed with customer serviceand helpingour customers realize their unlimited potential. You understand our dealers success is built upon the commitment and perseverance of your efforts.
Vision-Driven: you focus on understanding your customers future needs andare dedicated tocontinuous improvement; making it easier for customersto do business while preparing for whats to come.
Dedicated: you have an unwavering people-first commitment to ensure success and provide support to your customers and team.
You Will:
Grow the portfolio organically while providing an excellent customer experience.
Promote AFCs vision by leading prospecting, growth and robust development of the portfolio. The Relationship Specialist will also assist in promotional efforts to new and existing accounts and execution of product campaigns.
Be proficient in utilizing AFC dealer reporting tools like Salesforce and Tableau to identify leads, growth opportunities, and risk issues.
Develop relationships with internal stakeholders and external partners to provide strong lead generation for both groups.
Understand industry, assigned geographic area, and individual dealer operations to be able to better forecast opportunities and challenges.
Understand the operational needs of dealers and be able to provide solutions.
Analyze data to determine best courses of action for business development opportunities and risk mitigation measures.
Use critical thinking to assess business and risk situations and make decisions. The Relationship Specialist will have strong decision-making skills without direct oversight of management.
Possess strong negotiation skills.
Effectively promote other OPENLANE businesses products and services to customers.
Be responsible for all credit and contract functions, including small credit presentations and assisting with platinum deals.
Utilize all available customer relationship management (CRM) tools and work queue task assignments to effectively service our customers while developing a more complete understanding of their needs. Review these tools for quality assurance and customer satisfaction.
Onboard new customers and help find areas of opportunity and growth for their businesses.
Manage and request temporary credit increases and line modifications for customers.
Work across major functional areas such as Credit, Contracting, Collections, Training, and Operations teams to drive portfolio performance.
Where necessary, the Relationship Specialist will cross train with Relationship Associates and/or Business Processing Associates to cover responsibilities as needed.
Understand and operate within compliance of all applicable laws and codes for their assigned geographic area.
Perform other duties, as assigned.
Must Haves:
Three (3) or more years relevant experience
A valid driver'slicense
Willingness to travel locally to support our customer base
Attention to detail and ability to prioritize and stay organized
Nice to Haves:
Bilingual (French & English) strongly preferred
One year in sales or sales support
Previous auto industry experience
Experience with Microsoft Suite, Salesforce, and CRM familiarity
Sound like a match? Apply Now - We can't wait to hear from you!
#AFCJobs
-
Job Benefit(s)
Life Insurance Tuition Reimbursement