Senior Vice President, Technology Services

We are a global team of memory makers, collaborators, industry leaders, innovators and so much more. We believe amazing vacations and experiences start with teams as diverse as the customers and communities we serve. At Hilton Grand Vacations, your future is bright!As a SVP Technology Services you would be responsible for delivering exceptional experiences for internal and external customers. This role involves managing teams globally and focused on stabilizing services and technical infrastructure.Key Responsibilities:

• Escalation Management:
  • Act as the escalation point for complex issues, collaborating with internal teams to ensure swift resolution.
  • Utilize ITIL (Information Technology Infrastructure Library) principles to categorize and prioritize incidents and escalations.
  • Driving strong consistent process across the organization
  • Working with Engineering and Security peers in the Technology team to drive continuous improvements.
• ITIL-Based Process
  • Develop and adhere to standardized incident management processes following ITIL best practices.
  • Implement problem management techniques to identify and address the root causes of recurring issues.
  • Continuously assess and improve service delivery processes based on ITIL framework.
• Third Party Collaboration
  • Collaborate with third-party companies for support and maintenance services. Within budget.
  • Guide and oversee the work of third-party vendors to ensure alignment with service level agreements and quality standards.
  • Facilitate effective communication and coordination between internal teams and external service providers.
• Budget Management
  • Manage support services operations within budget constraints.
  • Collaborate with finance and procurement teams to optimize costs while maintaining service quality.
  • Identify cost-saving opportunities and implement measures to achieve budgetary goals.
• Training and Development
  • Enhance the knowledge and skills of support staff in alignment with ITIL principles.
  • Provide feedback and contribute to the continuous improvement of support processes based on ITIL methodologies.
• Company Standards
  • Embodies the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership, Now,
  • Completes all required Company training/compliance courses as assigned.
  • Adheres to Company standards and maintains compliance with all policies and procedures.
  • Performs other related duties as assigned.

• Excellent health care options (medical, dental, and vision that encourage preventative care that start on day 1!)
• Outstanding Paid Time Off (PTO) that allows for adventure, rest, relaxation or recuperation.
• All new Team Members are automatically enrolled in the HGV Retirement Savings Plan.
• Our Go Hilton Team Member Travel Program offers accommodations at deeply discounted rates and 50% off at participating hotel-operated restaurants. Pass the savings on since HGV allows you to share additional discounted room nights.