Help Desk II

TRC is looking for a Level II Help Desk support candidate! Direct Hire position located in Mebane, NC!

M-F 8am-5pm,Paying $60k-$65k/year DOE.

-Provide second-tier technical support to end-users, addressing hardware, software, and network issues. Troubleshoot and resolve problems efficiently.

-Manage and prioritize support tickets, ensuring timely resolution of issues. Document all interactions and resolutions in a ticketing system.

-Assist end-users in understanding and utilizing various hardware and software applications. Conduct training sessions to enhance user knowledge and proficiency.

-Use remote access tools to troubleshoot and resolve technical issues for users located in different geographical regions.

-Perform hardware upgrades, installations, and maintenance where needed.

-Diagnose and facilitate the replacement of faulty hardware components.

-Install, configure, and update software applications where applicable.

-Ensure user firmware is licensed and up to date.

-Implement and maintain security measures to protect proprietary hardware, software, and customer data.

-Collaborate with Level 1 Technicians and other Support personnel to escalate and resolve complex issues.

TRC Talent Solutions is proud to be an Equal Opportunity Employer (EOE). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.