Intake Specialist

Intake Specialist

In a support capacity to a government agency, receives case referrals and performs intake and placement for eligible program participants:

• Answers emergency hot-line calls and responds to an e-mail based resource inbox;
• Receives and analyzes complex requests regarding vulnerable populations in order to place participants into the most appropriate level of care;
• Determines type of action based on the demographic information and circumstances of each case as well as the availability of space at grantee programs;
• Makes the initial determination/assessment on placement and informs the appropriate agency;
• Documents and refers to appropriate person(s);
• Maintains confidential files and other related records of cases;
• Prepares shift report on any significant issues, transitions to and briefs next shift staffer on outstanding cases;
• Coordinates and provides status updates on placements for the life cycle on the case intake process;
• Responsible for input and verification of data for each case;
• Reviews source documents for accuracy of input data using a system of quality assurance;
• May be responsible for integrity of certain database information;
• Investigates questionable data and takes corrective action when necessary;
• Performs other administrative duties as needed

Education

• Bachelor's Degree in Social Work, Sociology, Psychology or a related discipline preferred.

Qualifications

• With BA/BS degree, 2 years of relevant experience; with AA/AS degree, 4 years of experience
• Excellent written and verbal communication skills
• Experience working with immigrant, refugee, and underserved populations is preferred
• Strong attention to detail
• Bilingual Spanish/English a plus
• Strong organizational skills and expert user of MS Excel
• Excels in a fast pace, high volume environment

Unique/Additional Requirements

• Position includes rotating shift work 24/7 to include some telework
• Requires Public Trust or the ability to obtain one

Work Requirements

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Years of Experience
2 + years of related experience

* may vary based on technical training, certification(s), or degree

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Certification

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Travel Required
Less than 10%

About Our Work

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.