Service Coordinator

Service Coordinator

Position Summary: This position is responsible for coordinating administrative, business and other operational activities in the agencies such as HR, payroll, A/P, scheduling and resolving client issues in conjunction with the Agency Director.

Essential Duties:

• Oversee the new hire process for all new employees and ensure all documentation is completed timely and accurately.
• Ensure all employee records (including payroll records) are current, accurate and updated as needed.
• Collaborate with the Corporate HR team for benefit enrollment processes.
• On-board and train new branch Administrative employees.
• Provide thorough, complete follow-through on escalated client complaints and theft claims.
• Ensure WOTC applications, Forms I-9 and any other applicable paperwork is completed timely for each new employee.
• Report all new Leave of Absence requests appropriately and assists the HR team with the leave process.
• Set up training for all new and current employees. May oversee or facilitate classes including quarterly in-service meetings.
• Coordinate Internal Audit Responses to the Contracts Department and QA team for employee files only
• Oversees compliance with HR processes and procedures throughout branch
• Ensures all required A/P related paperwork is scanned and submitted for payment
• Follows up on all Private Duty Hot-Lead Assessments and Deposits
• Supervises monthly Service Monitoring Calls with state Department on Aging
• Files APS Reports and follows up with agency; handles related employee issues as appropriate
• Responds to and resolves all service complaints filed with the state or state agencies
• Ensures the appearance of the branchs open environment is professional: neat, clean, orderly and generally free of clutter
• Supervises the purchasing and material management functions for all branch office supplies
• Maintains a high degree of confidentiality at all times due to access to sensitive information
• Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the agency

• Follows all Medicare, Medicaid, and HIPAA regulations and requirements
• Abides by all regulations, policies, procedures and standards
• Performs other duties as assigned

Performance Responsibilities:

• Maintains positive internal and external customer service relationships
• Maintains open lines of communication
• Plans and organizes work effectively and ensures its completion
• Meets all productivity requirements
• Demonstrates team behavior and promotes a team-oriented environment
• Represents the organization professionally at all times

Position Requirements & Competencies:

• High school diploma or equivalent
• Medical Assistant diploma from an accredited vocational institution or a community college course in medical assisting
• Current documentation of a national certification for the registered medical assistant (RMA) through the American Medical Technologists (AMT) or for the certified assistant through the American Association of Medical Assistants (AAMA) may be required
• 3-5 years of recent experience working in a medical facility as a Medical Assistant and/or documented evidence of externship completed in a medical office
• Must be organized and able to multitask
• Computer proficiency - MS Office
• Occasional travel between facilities may be required
• Must have reliable transportation, valid driver license and state required insurance

To apply via text, text 3713 to 334-518-4376

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