Customer Care Specialist

Customer Care Specialist

This is an IN-OFFICErole located at:

• 100 Throckmorton St., Ft. Worth, TX 76102

WHO YOU ARE:

Do you enjoy being a resource? Do you enjoy helping customers? Do you take initiative to solve problems by gathering information and evaluating options? Do you have a track record of maintaining quality standards? Do you manage time effectively and prioritize competing tasks?

ABOUT US:

ACC (Accelerated Card Company/Certified Payments) by Deluxe (https://www.certifiedpayments.com/) provides government agencies with the ability to accept payments in a service fee environment, making it free to the agency. Our business is PCI Compliant, so all customer data is highly secured by industry standards. Ourpayment technology solutions helps agenciespay, get paid, optimize, and grow.

Follow us on LinkedIn: https://www.linkedin.com/company/certified-payments/posts/?feedView=all

RESPONSIBILITIES:

The Customer Care Specialist is responsible for addressing inquires from our governmant partners and resolving issues.

• Point of contact for a select group of high volume, high visibility governmant customers that have a direct impact on our overall success

• Process inbound calls and email inquiries to resolution. Effectively handle customer inquiries, technical troubleshooting, and requests for account information

• Work closely with cross functional departments to research and fully resolve inquiries

• Attend on-going training sessions to develop expert-level proficiencies in departmental and company procedures

• Continually strive to improve individual knowledge and skills

• Place outbound or follow-up calls to customers

• Take ownership of issues for select group of merchants that are escalated by Level I/Level II representatives.

• Capable of producing comprehensive documentation

BASIC QUALIFICATIONS:

• Education | Experience: HS/GED AND 2 years of related experience; OR or Associate's Degree and 0 years experience

• Prior customer service and technical troubleshooting experience in a call center environment

• Functional knowledge of Microsoft Outlook, Word, and Excel

• Internal candidates: Must be meeting or exceeding all KPI's (Talk Time, QA, etc)

• Must be 18 years of age or older

PREFERRED QUALIFICATIONS:(but not required)

• Education | Experience: Associate's Degree and 0 years experience

• Bilingual (English/Spanish) is preferred

• Possess proven leadership skills

• Excellent organizational skills

• Communicate verbally and written with all levels of leadership

• Ability to work in a fast-paced work environment

• Must be a dependable and self-motivated individual

• Competently analyzes and prioritizes information to make appropriate recommendations

Deluxe Corporation is an Equal Opportunity / Affirmative Action employer:

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law.

EOE/Minorities/Females/Vet/Disability

Please view the electronic EEO is the Law Poster which serves to inform you of your equal employment opportunity protections as part of the application process.

Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [email protected].