Field Service Representative

Field Service Representative

General Dynamics Information Technology has an immediate opening for a Field Service Representative (FSR). The FSR is a systems administrator with a strong aptitude to troubleshoot Tier 1 technical problems in real-time both independently and within a team environment.

This position provides an opportunity to further advance the cutting-edge technology that supports some of our nation's core defense/intelligence services and systems. General Dynamics Information Technology employees work closely with esteemed customers to develop solutions that allow them to carry out high-stakes national security missions.

The selected candidate will work a shift to support 24/7 operations alongside various teams and perform technical activities that impact the health, maintenance, and running of systems, software, and applications, including our FMV exploitation capabilities: the Multi-INT Analysis and Archiving System (MAAS).

HOW A FIELD SERVICE REPRESENTATIVE WILL MAKE AN IMPACT

• Work with collaborative teams to support technical activities that impact mission critical systems, software, and applications
• Drive innovation to modernize technology and improve operations
• Drive resolutions for system interdependencies/issues
• Identify, recommend, and problem solve system issues to ensure systems, software, and applications are properly configured and running to meet customer needs
• Support team members, end users, and other engineer teams with a focus on communicating effectively across all stakeholders in a 24/7 operational environment
• Follow industry and department trends and developments to ensure services are consistent with/superior to industry best practices

REQUIRED TECHNICAL SKILLS

• MS Windows 10, Server 2016, Server 2019, SQL Server 2014/ 2016/ 2019
• Vshpere 6+, HP DL360+, HP MSA
• Visual Studio, Eclipse, Powershell 6+, SQL Script, PHP
• JBoss EAP 7.1, Active Directory, IIS 7+
• MS Office Suite 2016, Symantec Anti-Virus, Veritas Back-up Exec, Mediawiki
• Jira ticketing system
• Basic windows script knowledge and ability to understand a batch file. This includes following the path of the configuration in the batch file; creating your own batch files to perform desired tasks; and troubleshooting batch files to see where they may be broken.

WHAT YOU'LL NEED TO SUCCEED:

• 5 years of related experience
• Bachelor's or Technology degree in Engineering or a related specialized area/field, OR equivalent 4 years job-related experience OR Master's degree with 3+ years of job-related experience.
• TS/SCI w/ Polygraph clearance required
• Strong communication and collaboration skills, a self-starter who does not need training in system administration/Tier 1 support fundamentals, and flexible enough to work on a variety of different tasks and technologies.
• Experience with MAAS, Video processing and distribution experience, and SOP creation and maintenance is highly desirable.
• This position is for 1st Shift: 6:00am - 2:00pm
• Location: At Customer Site - near Tysons Corner
• US Citizenship Required

GDIT IS YOUR PLACE:

• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from
• Rest and recharge with paid vacation and holidays

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Work Requirements

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Years of Experience
5 + years of related experience

* may vary based on technical training, certification(s), or degree

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Certification

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Travel Required
None

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Citizenship
U.S. Citizenship Required

About Our Work

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.