WestJet PT Customer Service Agent-MSP

Summary

Unifi Customer Service Agents are the first line of defense for our customers! This is a customer-facing role, providing first-class customer service to everyone. You are friendly, outgoing, and love to make people happy daily!

Responsibilities

• Assists passengers with check-in, travel document verification, and issuing boarding passes.
• Assists passengers with tagging baggage, weighing baggage, and lifting/transferring baggage to or from baggage carousels and conveyor belt systems.
• Assists passengers with questions regarding flight reservations, ticketing, baggage, and wayfinding throughout the airport.
• Utilizes computer software to manage passenger information, flight bookings, track baggage, track flight information, and facilitate the boarding process.
• Operates passenger boarding bridges, requires fine motor skills manipulation and squeezing of joystick, locks, and buttons.
• Manages deplaning and boarding processes, makes accurate gate announcements, monitors security of aircraft.
• Demonstrates a positive attitude, empathy, and professionalism while working independently, efficiently, and safely.
• Must be able to lift/carry/push/pull/move items up to 70 pounds. Regularly and repetitively lifts items weighing 40 to 50 pounds on raised surfaces.
• Performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position.