Customer Support Clerk

Customer Support Clerk

Job Description Summary

Job Description

Essential Responsibilities:

• Tracking of the status of customers orders to ensure orders are completed timely.

• Working with the shop production control technicians or planners on any order delays for a recommit Estimated ship date.

• Highlight any delays and issues encountered with the orders to Customer Service account holder for follow up with customers

• Orders processing, by completing scrap replacement allocation (if any) and generate documents for shipment and billing of the orders.

• Assist in replying any customers inquiries.

• Participate in EHS / Teaming activities.

Qualifications/Requirements:

• Minimum GCE O level/SPM and/or with 3 years of relevant experience

• Able to read and understand the manufacturing operation sheets and standard operation procedures in English

• Proficient in Microsoft Windows applications (eg. Excel / Word)

• A team player

Desired Characteristics:

• Humble: respectful, receptive, agile, eager to learn

• Transparent: shares critical information, speaks with candor, contributes constructively

• Focused: quick learner, strategically prioritizes work, committed

• Leadership ability: strong communicator, decision-maker, collaborative

• Problem solver: analytical-minded, challenges existing processes, critical thinker

Additional Information

Relocation Assistance Provided: No