ServiceNow Project Manager

ServiceNow Project Manager

ServiceNow Project Manager

Req number:

R1889

Employment type:

Full time

Worksite flexibility:

Onsite

Job Summary

As a ServiceNow Project Manager you will be responsible for the management of one or multiple moderately complex projects concurrently; plans and performs analysis of company functions, processes, and activities

Job Description

We are seeking an experienced Service NowProject Manager to join our IT team. This position will be full-time, on-site, and is acontract position.

ONSITE ZIP Code: 92415

What You'll Do

• Ability to relate and communicate positively, effectively, and professionally with project stakeholders at all levels. Ability to establish an effective communication plan through various communication channels and project correspondence (project plan, presentations, project status, reports as required)

• Execute the tasks as defined in the project plan in order to achieve the project goals

• Measure project performance using appropriate tools and techniques to monitor the progress of the project, identify and quantify variances, perform required corrective actions as appropriate

• Manage changes to the project scope, schedule, and costs using appropriate verification techniques to keep the project plan accurate, updated, and reflective of authorized changes as defined in the change management plan; facilitate customer acceptance. Ability to make course corrections when necessary, using structured and well-defined change management protocols and change control procedures

• Ensure a common understanding by setting expectations regarding the project plan to align the stakeholders and team members. Implement approved actions and workarounds to mitigate project risks in order to minimize the impact on the project

• Establishes and maintains client and vendor relationships

• Manage resource allocation proactively by ensuring that appropriate resources and tools are assigned according to the project plan

• Formalize and facilitate closing final acceptance for the project from the sponsor/customer by ensuring that the delivered product(s) and services comply with the agreed deliverables lists, scope, and any organizational procedures from all parties involved

• Proactively assess, identify and communicate project risks and come up with a mitigation plan of action

• Engages and motivates others in the attainment of the projects vision. Influences others by enthusiastically sharing the future vision as a means for them to attain their goals. Ability establish commitment among team members on project milestones. Celebrates, either formally or informally, the accomplishment of goals

• Develops project resource requirements and works with appropriate organizational units to acquire resource commitments

• Responsible for leveraging knowledge and experience and delivering end-to-end solutions within ServiceNow platform.

• This includes architecting technical implementations of IT and business processes, organizing and prioritizing development effort, interfacing with vendors and management, and coordinating team of platform administrators

• Design and deliver services built on the ServiceNow platform

• Work with Business and Technology stakeholders to assess current state processes and tools, define ServiceNow requirements and develop and evolve ServiceNow platform

• Identify and respond to the key business drivers and those areas of business need which are not adequately supported by current and planned Service Management solutions

• Provide expert-level support and technical mentoring, assist with proof-of-concept activities, and lead practice build efforts to include development of business processes

• Establish Monthly Enterprise Infrastructure Service reporting (leveraging ServiceNow) - focusing on service levels, risks, issues, proactively identified opportunities and ideas for improvements

What You'll Need
Required:

• 5-8+ years proven project management experience including scope and requirements definition, problem solving and process improvements, leading distributed teams in complex environments such as on premise, cloud, or hybrid

• 5+ years leading complex multiple technology platforms and enterprise projects involving business, technical and cross-functional teams

• 5+ years end to end experience with large-scale implementation projects utilizing industry standard development and service delivery methodologies

• Proficiency with MS Project, MS Word, Excel, PowerPoint, and Visio

• 5 years' experience in the Implementation and support of ServiceNow, preferably with several of the following ServiceNow applications: ITOM, ITSM, CSM, HAM, SAM, and Procurement

Preferred:

• Bachelor's degree in Business Administration, Computer Science, or related field

• PMP or equivalent certification

• Previous project management, and public sector program administration and/or implementation experience in a government setting

• General experience in government implementations with work experience

Physical Demands

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards

• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.

• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

Reasonable Accommodation Statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to [email protected] or (888) 824 8111.

Equal Employment Opportunity Policy Statement

It is the policy of CAI not to discriminate against any employee or applicant due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.