Client Care Specialist

Client Care Specialist

Herb Chambers BMW of Boston has a fantastic opportunity to start a long and rewarding career for the right person! We are seeking a Client Care Specialist to work in our BDC department. This position will be responsible for handling internet leads, inbound phone calls, and customer retention.

Immediate Opening Available

Job Responsibilities:

• Daily Communication with customers on inbound and outgoing calls to schedule sales appointments
• Basic customer service follow up calls after completion of store visit
• Maintain and follow our script and inbound call process to effeciently schedule appointments at ease for our clients
• Perform courtesy calls
• Understands automobiles by studying characteristics, capabilities, features; comparing and contrasting competitive models.
• Managing internet inquiries through dealership website and other online channels.
• Setting up customer appointments for sales department.
• Follow through on customer leads and build relationships with clients to close sales.
• Grow internet sales business and expand current customer base.

Benefits Include:

• Health & Dental Insurance
• 401K with company match
• Flexible Schedule
• Paid time off
• Top-tier pay plan

• Must have flexible schedule and able to work weekends
• Must be self-motivated and performance driven
• Must be able to attend training
• Proven experience in sales. Auto sales preferred but not required
• Strong written and verbal communication skills
• Highly organized with the ability to learn quickly
• Strong computer and typing skills
• Professional and personable demeanor
• 40+ hour weeks, full time position
• 5 Day Corporate Training
• Strong phone, email and communication skills
• Positive attitude and high energy
• Basic MS Office Knowledge; computer software and internet proficiency
• Professional appearance