Customer Service Representative

Customer Service Representative

GEA

Janesville, WI 53546

Posted 10 months ago

  • Job Type(s)

    Full Time
  • Industry

    Customer Service
  • Job Description

    Customer Service Representative

    Responsibilities / Tasks

    • Responds to customer inquiries in a timely and professional manner (email, phone, portal, etc.)
    • Efficiently creates & communicates offers within CRM/ERP (SAP)
    • Manage incoming customer requests for GEA equipment, including spare parts and request routing to the proper personnel (Includes Shared Inbox Customer Handling)
    • Efficiently processes orders (within CRM/ERP) as well returns/warranties
    • Enters customer information into CRM and process customer account set up with shared service center
    • Interface with the parts warehouse and/or GEA factories on internal orders and deliveries, including expedited processing for urgent requests
    • Communicates with customers status changes for their orders that may impact expected and requested delivery dates as necessary.
    • Works with other departments (purchasing, logistics, accounting, sales, etc.) in a timely and professional manner
    • Balances open tasks with other customer support priorities within the team or department when known
    • Other Part Sales department tasks and assignments as directed by department manager
    • Desired working hours: 8:30AM until 5:00PM.

    Your Profile / Qualifications

    • 3-5 years in a customer support role (preferably business to business) in performing order processing and inside sales to demanding industrial customers
    • Able to work in an open office setting, staying on task when processing offers, orders, etc. efficiently and accurately
    • Ability to read & correctly interpret customer requests
    • Experience working with OEM factories and industrial suppliers is desirable
    • Ability to type in part numbers efficiently into software order entry screens.
    • Able to multi-task and work under pressure in a service environment.
    • Self-motivated and highly organized. Must be able to work independently and as part of a team.
    • Daily tasks require sitting at a desk, typing on a computer, handling phone calls, and movement of files/papers as needed during a work day.
    • Computer literacy including knowledge of SAP, CRM, MS Office, and ability to learn new software

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