Associate - Member Ops Billing & Enrollment
MVP Health Care
Schenectady, NY 12309
Posted 8 months ago
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Job Type(s)
Full Time
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Industry
Customer Service
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Job Description
Associate, Member Ops Billing & Enrollment
Associate, Member Ops Billing & Enrollment
Headquarters Office, 625 State Street, Schenectady, New York, United States of America- Rochester Office, 20 S. Clinton Ave, Rochester, New York, United States of America Req #1857
Friday, January 12, 2024
Over 35 years strong and fueled by 1,700 smart, passionate employees across New York state and Vermont, MVP is full of opportunities to grow. We are a nationally recognized, award-winning leader for a reason. The beating heart of our company is a wide range of employees from a diverse set of backgrounds-tech people, numbers people, even people people-working together to make health insurance better. If you are ready to join a thriving, mission-driven company where you can create your own opportunities and make a positive difference-it's time to make a healthy career move to MVP!
Full-Time, Non-Exempt
This position will be Hybrid.
This position serves under Member Operations, directly supporting the Customer Billing & Enrollment team. This role will be responsible for completing the team's daily workload including enrollment, billing and payment related transaction processing, reconciliation, and research, for all assigned accounts.
This individual will work closely with multiple internal departments to provide excellence in servicing all MVP customers, including member direct bill and employer group accounts. Interacts directly with MVP customers to ensure correct enrollment, billing, payment allocation and collection activity.
Duties include being able to accurately process reconciliations and/or enrollment transactions daily, maintaining weekly and monthly excel spreadsheets, processing terminations, multi-tasking projects and the completion of contact service forms within the department. Must be able to collaborate as a team player or work independently.
Emphasis on discrepancy root cause determination and remediation. Required to meet departmental quality control standards and TATs. Performs other duties as assigned.
POSITION QUALIFICATIONS
Minimum Education:
Associates degree preferred. Equivalent amount of education and related experience may be considered.
Minimum Experience:
Two years customer service and data entry experience along with education in a business/accounting/math related area. Two years accounts receivable experience (or related field) in a service capacity dealing directly with internal and/or external customers, including two years data entry experience preferred.
Required Skills:- Demonstrated commitment to serving the customer effectively.
- Strong analytical and problem-solving skills.
- Ability to prioritize multiple assignments and perform a variety of tasks with close attention to detail.
- Ability to maintain a high level of discretion in dealing with confidential member, financial, and company-sensitive information.
- Excellent customer service/telephone skills and ability to deal with stressful phone calls in a calm and diplomatic manner.
- Familiarity with healthcare benefits and/or medical terminology.
- Strong written and verbal communication skills.
- Excellent computer experience including MS Excel, MS Word.
Preferred Skills:- 1-2 years relevant insurance, medical or healthcare experience
- Experience with Facets
About MVP
MVP Health Care is a nationally recognized, not-for-profit health insurer caring for members in New York and Vermont. Committed to the complete well-being of our members and the communities we serve, MVP makes health insurance more convenient, more supportive, and more personal. We are powered by the ideas and energy of more than 1,700 diverse employees from all backgrounds, committed to having a positive impact on the health and wellness of everyone we serve.
At MVP, we are committed to providing competitive employee compensation and benefits packages. The base pay range provided for this role reflects our good faith compensation estimate at the time of posting. Specific employment offers and associated compensation will be made individually based on several factors , including but not limited to geographic location ; relevant experience, education, and training; and the nature of and demand for the role.
In addition, we offer a comprehensive benefits package that includes:- Considerable paid time away from work including PTO (Paid Time Off), s ick t ime, service t ime o ff, p aid h olidays, and f loating h olidays , allowing you to take time off when it suits you best.
- Competitive 401(k) employer matching and profit-sharing program to help you save for your retirement.
- Low premium health benefits including medical, dental, and vision coverage to support your well-being and that of your family.
- Life insurance and disability coverage to ensure financial security for you and your dependents.
- An array of optional benefit plans such as accident insurance and specified disease coverage to protect you from the unexpected.
- Full tuition reimbursement (up to the IRS limit) for approved courses and programs that support continuous learning.
- A best-in-class employee Well-Being program to support all dimensions of your health and wellness.
MVP Health Care analyzes the latest market data to determine employee compensation. Compensation figures listed in a job posting are subject to change as new market data becomes available. The salary range, other compensation, and benefits information is accurate as of the date of this posting. MVP Health Care reserves the right to modify this information at any time, subject to applicable law. More detailed information about total compensation and benefits will be provided during the hiring process.
MVP Health Care is an Affirmative Action/ Equal Employment Opportunity (PDF). We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, genetic information, veteran status, or any other basis, e.g., Pay Transparency (PDF), and the Know your Rights protected by applicable federal, state or local law. Any person with a disability needing special accommodations to the application process, please contact Human Resources at [email protected]
Please apply and learn more - including how you may become a proud member of our team.
Other details- Job Family Claims/Operations
- Pay Type Hourly
- Min Hiring Rate $20.00
- Max Hiring Rate $27.60
- Rochester Office, 20 S. Clinton Ave, Rochester, New York, United States of America Req #1857
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Job Benefit(s)
Health Insurance Life Insurance Paid time off Accident Insurance Tuition Reimbursement